Bassett Furniture — Local services in Southlake

TERRIBLE SERVICE!!!! TAISHA "FORGOT" TO SEND MY COUCH OUT. A FOUR WEEK REPAIR WILL NOW TAKE EIGHT WEEKS, AFTER IT'S BEEN SITTING ALMOST A MONTH AT THEIR WAREHOUSE. I HAVE NEVER DEALT WITH SUCH INCOMPETENCE, LET ALONE MY "LIFETIME WARRANTY" COUCH IS SAGGING LIKE A BIG LOTS CHEAPIE. (IM NOT HEAVY). SKIP THIS STORE AND MOVE ON TO THE NEXT. HORRIBLE EXPERIENCE, ZERO ABILITY TO PROVIDE CUSTOMER SERVICE. WHEN I CALLED TO DISCUSS, TAISHA WAS "OFF", HER MANAGER HAS NO CLUE.. BUYER BEWARE!!!!!

UPDATE: To add to my review, Taisha called me to chastize me for this review, telling me I "stereotyped" her (where?). Incredibly snotty & combative to work with, maintained she did nothing wrong & didn't forget to send my couch out. (I still don't have it, not back when promised). A little humility when making mistakes goes a long way. My original post was based on a call from Bassett Customer Service to tell me that Taisha "had forgotten the couch, and that after a month of sitting, it would be sent out for repair for a total of TWELVE weeks". The promised four weeks has turned into eight by the time I will supposedly get it back. These things happen, but it's the total lack of courtesy & humility (and professionalism), then getting chewed by her for my ACTUAL experience. (she hung up the phone on me when I refused to remove this review after several snotty comments) Her total lack of professionalism has further solidified my opinion of this location. I don't believe this to be a "subjective" review, as it's based soley on my experience with this matter, and the correspondance I have received from Bassett, verbatim. On a positive note, the district manager Adam has been a pleasure to deal with, and has done everything possible to rectify my concern in a courteous and professional manner. I would consider purchasing from his store based on his excellent customer service. **CLEARLY THE REVIEW BY "Z" DATED 8/24 IS AN EMPLOYEE REVIEW IN RESPONSE TO MY POST; WHO CARES TO COMMENT ON ANOTHER'S POOR SERVICE EXPERIENCE, AND COUNTERS IT BY A FICTITIOUS REVIEW OF WHAT GETS PROMISED,...

We had an amazing experience when designing and choosing our formal living room for our home, which you see first thing when you enter. We worked with Gayla and she was amazing throughout the entire process. She listened to our description of our room and interests then put together multiple options, all very good ones to choose from. She did a great job of helping us pick the right style of couch & chairs for our home and choose matching pillows along with a great centerpiece rug that was even on sale and a floor model. She was very thoughtful to help us coordinate the entire order so it all came at once vs taking the floor model items now and then the rest later...that was very thoughtful. She continued to keep us informed of the shipping and timing to coordinate the best timing for us

Overall, Gayla was an incredible salesperson...very thoughtful of both our time and coordinating logistics all together, great eye for design with awesome suggestions (and hard to choose between multiple very good options), even was helping clean a spot off something when we came back to finalize a couple additional items. She was so pleasant to work with and would always want to work with her again on future items (and already have on two additional purchases for another room and additional accessories for the living room). 100% would recommend Gayla anytime...

From the moment we walked into Bassett in Southlake to finalizing our purchase, our experience with Khalisah deserves five stars. She gave us a warm welcome and let us look around without questioning or adding any pressure to our shopping experience. At the time, we were just window shopping but we inquired immediately once we noticed a bed frame. Khalisah was super knowledgeable, friendly and kind, and informed us about the different customizations for the bed. We learned about her interior design and fashion experience so we knew we could trust her taste!

We talked a bit more and he gave us her card and exchanged emails. She kept in touch by sending us new product launches and promotions via email, which really helped maintain our interest! We couldn’t stop thinking about the bed frame. Once we were ready to purchase, Khalisah had us set up. When we arrived she answered all of our questions and we were ready to order. If you have Bassett taste and are looking for some one in the interior design industry to help spruce up your home, Khalisah is your go to! Her services were amazing....