SPENGA Southlake — Local services in Southlake

To begin, I love the workout structure of spin, weights, and yoga at SPENGA! And, the instructors are professional. My rub is that the music isn’t consistent and today they had us pick partners for the weight portion, which I’m not going to do. I have an injury and want to be able to regulate my workout, which is more difficult trying to do the partner thing without a lot of explanation. As far as music, one day it’s country, another Christmas music, another contemporary (which I would expect and love to workout to), 80s music, 90s too celebrate March Madness……. You get the picture. It appears that it is the instructors choice as to the type of music they prefer or to celebrate something. I was a teen in the 80s and enjoyed it then, but prefer whatever is current. With no consistency I go in now crossing my fingers it is a play list I can at least tolerate. The coffee shop across the street has more consistent contemporary high energy music. I also don’t want to be forced to do partner exercises. Again…. I think it is reasonable to expect a consistent experience, with contemporary music, individual exercise, that fits the vibe of the gym and a solid workout. I prefer Spengas workout over Orange Theory,, but OT is much more consistent music wise and they have never had us do partner exercises to my knowledge. I may reluctantly have to go back to OT if SPENGA isn’t willing to incorporate some changes making the experience more consistent...

To start, the classes are great, and Macie and Holly are AMAZING instructors. I truly enjoyed their classes. The facility is very clean and MOST of the staff is very welcoming. However, I had to cancel my membership due to my work schedule changing and I was no longer able to make any of the class times, especially since they changed their Sunday class schedule. When I came in to cancel, the manager was incredibly confrontational about me cancelling, and told me that I was making “excuses” for not coming to class and could come to the 5:30am class if I really cared enough. First of all this was incredibly unprofessional in my opinion. Second of all, my schedule did not allow for me to consistently make those classes, and I am not going to pay $160 a month to work out once a week. The 30 day cancellation policy is standard and I completely respect that they have that policy in place. However, when I signed up, I asked point blank if this was a policy and the girl said no it was not. It’s my fault that I did not read the contract more thoroughly, but I thought I should share this information with the manager to avoid any issues in the future for other members. The manager straight up called me a liar and that that would never happen. I tried my best to be kind and gracious about this, but she was extremely rude and unprofessional. My plan was to return to SPENGA once my schedule calmed down, but after this experience that is absolutely not...

I registered for a 30/30/30 class a week in advance, received confirmation of my reservation (from both classpass and SPENGA) and one of the managers removed me from the class either the night before or morning of without any communication. I only noticed because my credits had changed the morning of. I called the studio and spoke to a manager, who told me that I was removed from the full class to give priority to another member. Seriously??She then tried to pitch a membership to me and asked if I wanted to get on the waitlist for the class that I already had a confirmed reservation for....