Verizon — Local services in Spanish Fork

To be honest, I'm not a happy customer. I went to Verizon for a simple upgrade and to trade in my old phone for a new one because it wasn't activating properly at home. However, I was surprised to learn that Verizon charges $30 just for a representative to help me transfer my old phone data to the new one. I decided to do it myself in-store, but when I tried to trade in my old device, the representative told me that it was not eligible for the promotional credits because I had bought it directly from Samsung, even though it was a Verizon-enabled device.

The representative then told me to either call Samsung directly or go to another Verizon office. I was frustrated because every major retailer, including Best Buy, Amazon, and Samsung, provides instructions on how to trade in and receive credits with each carrier, including Verizon.

I had to pull up the invoice on my phone showing the instructions for the Verizon bill credit to the representative, but even then, they said, "I can't guarantee anything that it'll work." I wonder who these Verizon representatives are working for and whether they know how to do their jobs and understand how normal trade-ins work. Do they realize that Verizon's own customers get new phones from other retailers all the time? Overall, I'm dissatisfied with the service, and everything about the experience rubs me the wrong way. I'm concerned that other customers who are not as tech-savvy might also be taken advantage of.

I will never go back to this store again. The employees are not trained well enough, and they are providing customers with misinformation. Additionally, they are not welcoming or exhibiting good customer...

I'm very frustrated. Just be aware that this is a retailer. They only care about your business, not you as a customer. It's about the sales. I went in to get a watch for my daughter. They did not have one in stock, so they had to order it. Whatever. We go through the process and as I'm almost done, she convinces me to upgrade my phone. I didn't want to at first because my phone was fine. I ended up letting her talk me into it and it was supposed to be free due to a trade it value. I ended up paying over a hundred dollars in fees for those "free" trade in offer. If I did it online I wouldn't have had those fees. One fee was for the set up in store, which she screwed up massively. She said she could and would transfer all of my audio to my new phone. When I got home later that day I noticed she did not transfer my audio. All of my recordings of my daughters little 2 year old voice were gone. I am devastated. Her voice was my ringtones and notifications sound. Gone forever. She is 6 now and I will never have those recordings again because I let a stupid sales person talk me in to getting a new phone that I didn't want in the first place. NEVER go to a retailer. She got her commission, but that doesn't make up for her incompetence. I am so sad. I hate this store now and will never go back. Save yourself a headache and money and just...

I have the prepaid plan and have had this plan for four years. Now...I made my payment (in cash) on Monday, August 16, 2021. Well, my phone is not working because the payment was not credited to my account. Now I have no phone service. I have to go back tomorrow and get this straightened out. This is very disappointing and I don't have phone service. I tried to call the store tonight before they closed by using my neighbor's phone..was put on hold...no one answered the call. I hope I don't have an emergency...with no phone service thanks to some idiot who didn't credit my account. I always asked for a print out of the payment...This is very disappointing. I went back to the store today 8/20/21 and spoke with Jared who was the person that I dealt with last Monday. He had to call to people (one was his manager) to straighten this whole mess out. It appears he left out one step that would have credited my account and I would not had to go thru the stress of not having service (which I had paid for). Thank goodness I had the receipt. He apologized for his mistake..I told him that it was a lesson learned for him. I have been with Verizon for a long time and this is the first problem that had to...