Best Buy — Local services in Spanish Fort

Best Buy has become the gold standard for modern corporate deception. Behind the blue shirts and shiny ads lies a company that weaponizes fine print, mislabels its own products, denies valid warranties, and treats its customers like disposable income streams.

Let me make this painfully clear for every person reading this:

I bought a TCL TV from Best Buy during the holidays—an open box unit labeled “missing remote and TV feet.” But when I opened the box, everything was there. The TV was fully intact, fully functional, and absolutely under manufacturer warranty.

But when I needed help? • Best Buy refused to lift a finger. • TCL blamed Best Buy. • And I was left in a dead zone of denial, deflection, and pure corporate apathy.

This wasn’t some rare clerical error. This was a deliberate system designed to sell incomplete or misrepresented products, slap on disclaimers, and dodge every obligation once the sale is final. Best Buy has become a company that intentionally avoids accountability, even when federal warranty laws are clearly on the consumer’s side.

📜 FACT: Under the Magnuson-Moss Warranty Act, open box items must still be covered by warranty unless the warranty is explicitly voided in writing at the time of sale. ❌ That never happened. 💬 Best Buy doesn’t care.

They will smile while they sell you a broken promise. They will vanish the moment you ask them to honor it. They will pass you in circles until you give up.

But I won’t.

This is no longer just about a TV. This is about a corporation that has abandoned its duty to customers, hides behind legal fog, and counts on people not knowing their rights.

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⚠️ If you value your time, your money, or your sanity:

DO NOT SHOP AT BEST BUY. Buy from a company that actually stands behind what they sell. Buy from a company that values the human being holding the receipt—not just the credit card number.

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I am now: • Filing with the Federal Trade Commission • Filing a BBB complaint • Notifying my State Attorney General • Posting this on every platform I can find • And encouraging everyone I know to take their business elsewhere

Because when companies act like this, the only thing they understand is lost revenue.

Best Buy—you’ve become the cautionary tale we warn...

Unacceptable experience. My elderly mother pays for the Geek Squad and needed help yesterday. She called, was transferred, transferred again... She finally spoke with someone who called himself Gus who had her name, phone number, address, etc. He worked with her for more than an hour, doing things remotely. Afterward, her laptop worked much better. She received a call later: "I understand you were on a call with the Geek Squad today, is everything working OK now?" She said yes. Later, she got another call from "Gus" again. He said he needed to check something. He took over her computer remotely and then tried to sell her a protection plan. She trusted him because trusted Best Buy and the Geek Squad. When she refused to pay for an additional protection plan, he hung up. Now, her computer doesn't work to pay a bill online. She thinks they've even hacked her cell phone. We can't call Best Buy or the Geek Squad directly. You can't select "0" as an option, or you'll be disconnected. This isn't an issue with an order. No matter what you select, you'll wait at least 10 minutes to speak with someone and then it's not the right department, or they'll need to transfer you. And then you're disconnected.. After selecting "Computer" waiting in a "scheduling" for 10 minutes, we got someone one the phone who said we needed to call the bank! She promised to transfer to the Geek Squad to get someone to help her with her computer again, and instead of being transferred, we were hung up on. With no way to call back. Entirely unacceptable. Not only do we have a technical problem, but we have a security problem. Best Buy is entirely responsible and we can't communicate with them. I am trying to get her to go to the store directly and she refuses. She shouldn't have to go to the store. She pays for that service. I may have to take a day off work to go in an deal with this in person at the store because it's horrible know Best Buy is employing people we are taking advantage of the elderly and won't provide a way to...

!WARNING! I would advise all customers to be EXTREMELY CAUTIOUS when purchasing Westinghouse TV's from this location! Stick with something trustworthy like Samsung like I was originally planning on doing before my purchase. But I was shown a deal/Christmas type sale on the Westinghouse size tv I was looking for and decided to purchase it, BIG MISTAKE on my part, I have had the Westinghouse Roku TV for just a little over a year and a few days ago I smelled a slight burning type of a smell and looked up and saw the bottom right corner of the TV was all white (roughly 3 inch by 8 inch) and the rest of the screen was normal , so I jumped up to investigate it and found that the plastic on that part of the TV was melting ! And the screen was so hot you couldn't touch it! , So I unplugged the TV and let everything cool down, and when I plugged it back in after it was cooled down the entire screen was white and black , so I unplugged it again and called best buy. The first time I called I was telling the person this story and when I said the TV was melting they hung up on me/ disconnected the call, so I call again and i reach a different person, I tell the same story and when I tell them the part where my tv is melting they also hang up on me/ disconnected the call, so I call again and reach another person who heard my whole story and in his infinite wisdom told me to just go buy another tv because best buy isn't going to do anything about it. , Also if you were wondering Westinghouse TV is supposed to last 7-10 years...not...