Mattress Firm Daphne — Hotel in Daphne

Excellent costumer service and great delivery guys that help you out that’s the only good thing

Mattress quality are horrible no matter how much you pay once the warranty goes out they say it’s no longer their problem.

I was 17 years old looking for a better mattress so I came to mattress firm a guy help me out choose a mattress we went with a Serta twin sizes cost 1,200 dollars you wouldn’t believe if I tell you it didn’t last me 3 months the bed literally split in the middle somehow we didn’t know that could happen so we came talk to the same guy said we will replace your mattress for the same one guess what same issue but in less than 2 months we went back we talk to a different sales person and the guy said don’t know why my fellow sales man recommend this mattress it’s known that this type of material will do that. So he recommended a new type of mattress Serta hybrid model that will cost me additionally 1,700 wasn’t cover by the warranty and we still had one year left on the warranty so we were doing the numbers apparently we didn’t need to pay anything the guy said so a year goes by warranty expires 3 months later the mattress is starting to change shape like a 1,000 pound anvil drop in the right side and left side of the mattress and got squish almost looks like a tortilla taco we call they said warranty expired there’s nothing we can do good luck...

After browsing thru Mattress Firm one afternoon looking to purchase a queen mattress for my Motorhome. I knew beforehand I wanted a queen firm mattress. I measured the mattress at the store and now needed to go measure the space in my Motorhome to make sure a regular queen would fit. With that being said, I departed the store without purchasing the mattress. A few days later I was satisfied with my measurements and called the store up to order the mattress that I looked at while in the store. I was surprised to learn that I was buying it for the price of a twin mattress due to an ongoing sale. The payment process was extremely easy, via a text that took me to a secure website. It took about 3 minutes to complete the payment transaction. While on the phone my salesman had looked and determined it could be delivered, at no charge, the very next day. I have received my mattress as I was promised the very next day. This was by far one of the best experiences I have ever had! Thanks guys for not only listening to what I was needing and selling me the mattress that I wanted instead of selling me the mattress that you wanted me to have, but for also keeping your word and making the entire...

Nate was a super personable salesman. Very cordial, knowledgeable, and helpful. We ordered a great mattress and a frame that will raise the feet and head. We ordered in the first week of August, the delivery date was Sept 12. The day before the delivery it was rescheduled, because the mattress did not come in. The delivery was then pushed to October, THEN November because Sealy did not have enough in stock. I understand this is not the fault of Mattress Firm if they are waiting to get it shipped from Sealy, but it is very inconvenient, especially since I am disabled with my back. Nate offered me a discount on a new mattress, a new loaner (but very different one) to sleep on till ours came in, or we could just wait till Nov. Ours is very old so I just had to take the loaner, because I REALLY wanted the mattress I bought. Nate told me that he had that same problem with a few other customers and they were low on loaners, so it would still be October until I got the loaner. I know it's not the salesman's fault. Maybe I should have worm my lucky...