I found Enelda's back when I was dress shopping and they couldn't get me the specific dress I wanted to order, but were helpful in telling me how to order it myself elsewhere--so once I got it, I went back to them for alterations. I had a white corset I wanted to wear under the dress and plenty of room within the design of the dress to make it work underneath, but Enelda complained about the corset at every one of my fittings. She did ultimately alter the dress to cover it effectively, but over and over at each fitting I had to listen to complaints about how "I didn't even really need it" and "it needed to be lower" (even though it wouldn't have covered my bust if I put it any lower). She also insisted that I had to have a bustle installed, even though I said I didn't think I'd use one because my train wasn't really all that long and I liked the way it was as-is. I let her talk me into it though, so she put it in. There were safety pins showing where the loops were for it and I asked that those be removed before pickup, because I didn't want the dress bustled for the ceremony so they'd just need to be removed once I put it on anyway. The day I was supposed to come and pick up my dress, I drove the half hour from my home to the shop only to be told that the dress wasn't actually ready yet and that I had to come back later that afternoon. Enelda wasn't even there at the time I was scheduled to come pick it up. I understand that delays sometimes happen, but no one had called me that morning to let me know and reschedule. They just let me and the person who'd come to learn to do the bustle waste our time coming in for an appointment that Enelda wasn't actually present or ready for. So, I wasted another hour going back and forth again to pick it up later that day.
Then, on the day of my wedding, as I was putting the dress on before my ceremony we realized that there were still safety pins on the bustle and she had re-laced the corset in a way that made it extra difficult to put on. We didn't have enough time before the ceremony at that point to completely re-do it, so we did our best with what she gave back to us, but the top never did fit quite right as a result and unfortunately, it shows in my pictures. Once I got to the ceremony, my Mom found even more safety pins that had been left in the bustle loops--she was having to try and frantically remove them as we were walking over to the aisle. To top it all off, my husband and I both ended up stabbing our fingers on the wedding night with little yellow straight pins that had been left in between the corset and the dress itself. (Fortunately, those don't seem to have shown up in the pictures at least.)
Overall the main alterations were just okay--nothing spectacular, and the final finishes were sloppy. Communication once I'd signed on as a customer was very poor, and what they did to my corset had a significant, negative impact on how my dress fit on the day. I'm very disappointed. I paid $550 for having the dress fitted to me, hemmed, and the bustle that I didn't even want and never even used to be added--and I definitely don't feel that what I ended up with was worth that level of investment. Especially if you want to wear a special undergarment under your dress, I recommend looking elsewhere for your...
Ā Ā Ā Read moreThis place started off great and went down hill FAST. Due to COVID-19 closures, I couldn't go in to retry my dress on after alterations - Enelda asked the bride to pick up all dresses herself to limit people in store (made / makes sense). 4 weeks before the wedding, I decided to try on my bridesmaid dress - it did not fit at all. We believe that my alterations were done on another bridesmaids dress and hers was done on mine. I went back to Happy Brides to get it altered again. I explained the top and waist were too big - Enelda couldn't just say she made a mistake, instead kept telling me I lost weight and said other things blaming this mistake on me (if I lost three inches on my top, I'd know - I didn't). I went to go pick it up a week later and it still wasn't right. The top now fit but both my shoulder straps popped and the sheer overlay wasn't taken in so it hung well below my waist band. Luckily, the third time I came back, the dress was right - a week before the wedding. Now, I understand that people make mistakes and COVID added a lot of unforeseeable delays / issues BUT she constantly blamed the issues on me (I lost weight, I was being picky, I wanted the dress different, to name a few things she said), and she "lost" my dress everytime I went to her store. Always told me when I walked in that they didn't have my dress and they thought I was bringing it with me (they ended up finding it in the back EVERY TIME). AND even though I paid for alterations a year ago and this was her mistake, she tried to charge me for the alterations AGAIN. If all this isn't a reason to stay away from this place, MY DRESS BROKE DURING PICTURES 4 HOURS BEFORE THE WEDDING STARTED. The clasps in the back broke - the photographer had to pin my dress closed with safety pins. Honestly, just stay away. I know there aren't a lot of options in Sussex County but it just isn't worth the headache...
Ā Ā Ā Read moreI've never been more upset with an experience at a store. I got married in November, and my bridesmaids all went to try on and get fitted for dresses in Sparta. I flew out to NJ from AZ to experience the fun. At the original fitting, there were a lot of customers during our scheduled time, and there wasn't much attention put on either my sister or my other bridesmaid. They found 2 dresses they both loved, and we paid in full after taking measurements.
Several months later (and having to follow up with the bridal shop ourselves), my sister and my bridesmaid were finally informed the dresses were in. Mind you, they never called me (even though they insisted they did!). Both of them were told that there was no room to try on the dress, so they took the dresses to my parent's home in Sparta and tried them on.
My sister's dress was ruined in the front and the ruching was completely sewn incorrectly. Her dress was also too large. My other bridesmaid's dress was 6 sizes too big. When she called to ask them what had happened, they said she must have lost weight. She has been the same size for as long as I've known here (over 10 years). They insisted both bring back the dress and for a fee, they would fix the sizing because "Clearly, this is not our fault and both of you must have lost weight." We were mortified. After spending $300+ on each dress AND THEN being told me needed to pay for their mistake, we ended up going online and buying the same dressed for 1/4 of the price with the correct sizing. After doing our own research, we also noticed they were using a 3 year old measuring guide, which is the reason the dresses were delivered incorrectly. All we wanted was for them to fix the problem and replace the dresses, but they blamed the customer. I highly recommend if you want a good experience, go elsewhere. Not...
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