O'Reilly Auto Parts — Local services in Spokane

Terrible experience at this store. Will never go back again. However, corporate was great at resolving the problem. If you have problems here, the corporate and store number are posted outside near the door. Corporate will help resolve your issue.

The manager told me lifetime warranty is only good for one exchange even if part a keeps failing. I had replaced the lifts on my trunk lid several times with no hassle from other stores because they kept failing. After asking some questions, we discovered they sold me the wrong part (size was the same but these were too weak to lift trunk properly) so he finally agreed to replace with the correct item. Came back several days later to pick up the new part and he wanted $18 after telling me previously he would swap the item under warranty. I left without the lifts for my trunk after the manager became extremely rude demanding the $18. He made a comment that I may have given wrong information about my car when i bought them. However, the part had two numbers reversed and the part they sold did not even go to the make of car I own.

I called corporate the next day and they confirmed lifetime warranty is for the life of the part with no limits on the number of exchanges. Corporate customer service was great and admitted the mistake was on their end. Corporate set me up with the correct part at a different store and issued a gift certificate for...

The staff at this particular location is always genuine, courteous, and knowledge. As most of us know, issues with cars and trucks are frustrating and we can't expect the local auto parts store employees to know everything. However, each time I've had a perplexing question or issue (I have decades of auto/truck repair and maintenance experience), any one of the employees have given me their time and experience or referred me to a more knowledge employee or spent the time to research the issue with me.

That kind of personal help and problem solving attitude make all the difference in solving automotive issues. I have nothing but positive things to say about the staff for the past five years or so, and the prices are just as low as Auto Zone,...

I was in there for the first time with my fiancé a few days ago looking for license plate caps/bolts. There was no one in there but us and the one employee. after searching the entire store, we asked for help. The guy looked in half of two spots then told us they didn't carry that then went back to the front checkout spot. We continued to look for a few minutes then found them ourselves. It appears the employees aren't trained enough and aren't very friendly. Customer service was a little awkward as it was very quiet in there and the guy was a little awkward himself. Not sure if I will return for future shopping. The selection isn't that...