Best Buy — Local services in Spokane

Look elsewhere for appliances… My husband and I placed an order for a new oven and new microwave on September 8th of this year and were told the oven would be delivered and the microwave would be ready for pick up in three weeks. The night before the delivery of the oven was supposed to take place, the delivery was abruptly canceled and the next available date wasn’t until a month and a half later. When we called the helpline, we were told it was because we had attempted to correct the address and we lost our spot in line. When we asked if we could pick up the oven that should be in town at this point, considering it was supposed to be delivered early the next day, we were told by the helpline that other people needed the oven and there was nothing more they could do for us. We went in to inquire the next day in person about what could be done, and we were told that the real problem was the appliance had arrived damaged and was never going to be delivered anyway. Additionally, the product was now on back order, which would explain the month and a half wait for the next delivery date. We asked if we could switch to a different oven and were offered an equal or lesser value trade in, and that would still have to be ordered. Because we got the oven on sale (and it no longer was) the options were extremely limited. These items were purchased with the Best Buy credit card, so we were told the best we could hope for as far as a refund goes would be store credit. With all that in mind, we chose to wait the month and a half for the new shipment. The second delivery date finally arrived, and it was again cancelled and marked “unable to be delivered.” The options to reschedule the delivery date were another three weeks out in December. We looked online, and saw that the exact oven we wanted was somehow available for pickup, so we called in and asked if we could just pick it up ourselves and were told that would be fine. We arrived in the morning (Nov 16 at this point) to pick up the oven, drove it home and began to unload it, only to find enormous dents on both sides as well as chipping on the top as though the box had been dropped repeatedly. We drove it back to the location we picked it up from and were offered a reduced price for the product, but considering how extensive the damage was we were concerned about the safety of using it. When we asked what could be done, we were told that they could order a new one which would still take several weeks, take a floor model today and pay the (very large) difference, or get a refund. We chose the refund. All of the employees we interacted with were polite and kind, if not unhelpful. The warehouse seems to need some help. If we had known it would take upwards of three months to receive our appliances, we never would have chosen Best Buy. We will not be returning, and my husband will be cancelling the credit card through the store. I have never been a person to leave bad reviews, but I don’t want anybody else to wait a quarter of a year for appliances that may never arrive. PS We still have not received our microwave that was supposed to be available for pickup a month and a half ago. We opted to refund...

Do not EVER purchase appliances through best buy—horrible experience. Purchased an appliance package online in December – dishwasher, oven, fridge and cook top for over $7000. They took three payments off of my credit card, which my bank declined for fraud protection. Called to get assistance with the situation and I think the employees were playing a mean game of hot potato with me and was bounced around to 6 different people, everyone saying “this wasn’t my department, let me transfer you.” Never did get any help, they told me it was my banks fault,,?! Went into the store and tried to get answers, and they tried the customer support phone number and was told the same thing. They suggested we return the online order and do an in store purchase. Scheduled the delivery of the appliances for a month out, because the oven was back ordered until then. The night before the appliances were to be delivered they called and told me they were delivering 2 items – dishwasher & fridge. No oven like we were told. They told me to check back for delivery updates. I received an email letting me know my oven will be delivered now in 45 more days!!! I have spoke with Annie several times and most recently someone named Martha who told me they aren’t sure if we’re still on schedule to receive the oven at the end of march, I will have to wait until that date to see if it comes into their store. The customer service I have received from Best Buy is absolutely unacceptable. None of the employees know why it is taking so long for the oven to arrive or if it will even be in on the 45th day. This process has taken me over two months and I still do not have my oven OR any answers on when I might get the oven. I told Martha I wanted to cancel the oven order yesterday and I’m going elsewhere. She told me she was able to help me do that and I should receive an email confirmation within 15 minutes of the phone call. It has now been 21 hours since the phone call and no cancellation email. The order still shows active. I would give zero stars if possible, but it makes me put at least 1. I feel Best Buy is eager to get your business and once they do they don’t care what happens. Beyond frustrated with Best Buy. I will not so much as buy a phone case from Best Buy again and suggest you...

DO NOT order your bigger items to be shipped by the store to your home. You will get to schedule a delivery date and time, get a confirmation email and text and next thing you know they have cancelled your delivery and will make you reschedule. When you go to reschedule the next available delivery dates are WEEKS out…..So I ordered a 5 burner griddle on July 22nd and had a delivery scheduled for Aug 8th. I received an email and text confirmation stating my delivery date and time and how to prep for my order. On Aug1st I received a notification that I need to schedule a delivery date and time for my product. I logged into my account to see that they have cancelled my delivery time and day and that I need to reschedule. When I went to reschedule the earliest date available was the 18th of August. Mind you I ordered this on July 22nd. This product is in stock at the store I ordered from. When I called customer service to see why my delivery date was cancelled the gentleman stated because they don’t have anyone to deliver that day. I then asked if I could just come pick up my merchandise instead and he told me that’s not possible. I proceeded to ask why if the item is in stock and he said because you ordered it for delivery. So now I have been given no option but to wait WEEKS for this item to arrive. I ordered this item with plans to use before my now delivery date. And these are the only solutions they had per the supervisor. Where is the accountability that they messed up and let me make it right as you are a returning customer of several large purchases. I am thinking this is my last time purchasing items from this business. If this is how you “FIX” your mess ups. I would attach screenshots of the confirmation emails and texts as proof but this will not let me...