Taco Bell — Restaurant in Spokane

We finally got our Taco Bell back after an extensive remodel, and wow, what a downer. It's much less inviting, barely anywhere to wait for your order if you're taking it to go, and I couldn't imagine trying to sit there to eat with everyone standing around so close to me. Not only that, you're now forced to order on the kiosk - which at first was kind of cool because there were some customizations that I hadn't thought of before. However, if I'm paying extra to have something extra added to my menu item (added onions to my cheesy rice and beans burrito) I expect to find more than 3 tiny onion pieces at one single end of the burrito. The crew they had was friendly enough, but part of the charm of going to Taco Bell was ordering from the employees, when they're having a Taco-tastic day. None of the employees tonight looked like they were having any kind of good day. Seems like the company wanted to downsize in some way. It's a shame, because for so long I've said TB was one of the few day food places I could ALWAYS rely on. Never missed an item or messed it up, food was rarely crushed or damaged (all 5 tacos were ordered tonight were broken well before we got home, and we live less than a mile away). I will likely go back simply because it's so close, and maybe stick to burritos and fries, but I won't be willing to risk spending extra money on extras that...

This used to be a good restaurant on Newport Highway in Spokane, before it was remodeled. NOW there is NO ONE to take your order. Kiosk is slow and not user friendly. Non human.

Then the food took twice as long in each 4 times I've been there.

The restaurant has much less seating now and is sterile.

Both my daughters worked there in the past when it was good.

Kiosk asks what sauces do you want, but doesn't include them in my bag. I chose dine in, don't need a bag. I got young woman's attention, who had tattoos around her neck, and she just pointed and said sauces are around the corner. When i said the kiosk asked, Several times she said they don't have any control over the machines. No apologies and didn't care. Said was too busy. Sounds like poor management and understaffed.

Sad to see this restaurant so bad. Another customer i didn't talk to said as he was leaving he won't be back. Another man who was already there when we came in...

This is a gripe against staffing numbers and not the employees. I went to the drive thru and one of my items was made incorrectly. No problem, it happens. I walked inside the building to ask for the item to be made correctly, but there was no staff near the counter. All the self-ordering kiosks were available, but no person. I waited quietly for 10 min and the workers were diligently making orders like a well-oiled machine. Didn't even have time to look up. The drive thru was moving well. After 10 min I started loudly asking for someone at the front counter multiple times. No one came or even looked up. The three employees I could see were moving their hands so fast making orders they couldn't do anything else. After 5 more minutes, I went back through the drive thru and the employee gladly Re-made my order with no delay. I should not have to go back through the drive thru lane to fix an order. Staff SOMEONE to help...