Chuck E. Cheese — Restaurant in Spokane

I recently ordered a stuffed crust supreme pizza for delivery from "Pasqually's Pizza and Wings" located inside "Chucky Cheese" on North Nevada. This turned out to be a bad idea. The order was placed through Door dash. That in itself was fine, no issues with them. The problem was the pizza. As I stated above, I ordered a stuffed crust supreme. What I received was an undercooked cheese pizza. I presented the issue to door dash and they gave a $9.59 refund on an order over $25 (not including tip). When I went to the address to have the issue corrected the location was closed for the evening. So getting them to remake the order was out of the question. The next day (Wednesday) I drove back up to the restaurant so I could speak with them about the issue to let them know of the problem and was greeted by a young lady. When I presented her the original order from door dash, showing that I had indeed purchased a supreme, she told me that there wasn't anything that she could do and that I needed to take it up with door dash. The problem wasn't with door dash, they just deliver what is prepared. The issue is that "Pasqually's Pizza and Wings" aka Chucky Cheese made the wrong pizza that that it was undercooked. Then telling me that they weren't going to do anything about it. When I asked to speak with her manager she stepped back inside. When she emerged again, no manager. I was just seeing the same young lady. She told me that they won't do anything about it and that was their policy. So basically, they screwed up and I have to deal with it. So here I am. Dealing with it. I will NOT be ordering anything from them ever again and would recommend that everyone seriously reconsider even setting foot inside this establishment of they continue with management practices of this kind. This is not how you treat your customers and is certainly not how you do should do business. If I could give zero stars I would. This place gets an "F-" from...

Been using this location for years and have never had a problem. This time around was by far the worst experience.

No party host had to host my own party. I thought I paid for Chuck e Cheese to host the party.....

No Chuck e cheese birthday show for my child

Didn't receive the 2000 tickets for the birthday star

Got told there were no goody bags even though we could see them in the closet

All the pop machines were out of syrups. Pepsi was coming out clear.... I finally got fixed as we were leaving at 3 pm

Had to ask for the ticket blaster experience and only got 1 ticket blaster experience even though my package states 2 ticket blaster experiences. Also, I was told only one person in the ticket blaster, but the other parties were allowed the birthday star and 1 friend.

Only received 2 pizzas even though it states 2 pizzas for kids and 1 pizza for the adults

Bought a salad bar and there wasn't even enough lettuce to fill my plate my party was at 12:30pm and I was there at 12 pm and you opened at 11am and the place want busy at all

Never received any kind of plates or utensils for cake

Had to cut my pizza myself as it wasn't cut. Only the crust was cut on the edge

Had to serve my own cake and pizza, though that's what the host was supposed to do if we had one

My child didn't even get to see Chuck E Cheese he came out when they sang to the other kids but was only there for less than 5 minutes

When I tried to complain, I was told sorry we only have 4 employees today. Really shouldn't be open if that's the case

Missed my daughter opening presents because the employee came over and started discussing my payment and all in front of all my guests. I don't think that's appropriate. My guests should know about how...

Family and I came here today 2/16/22 for our son‘s fourth birthday (just for family fun not a birthday party). Evan one of the assistant managers was absolutely amazing and made our experience something to remember. We had forgotten something to cut the cake and he stopped everything he was doing and ran to get us something to cut the cake with. There was also a prize that each of my sons wanted and they were out of them so Evan replaced them with the bigger better one that was more points but didn’t charge us extra points. My mom also wanted to purchase my son the Chuck E. Cheese stuffed animal for $9.99 the associate helping us told us they were out of them, so my mom said there’s two of them hanging on the wall can’t we buy one of those? He said no they don’t like us to take stuff off the wall they frown upon that. So Evan came over and we asked him if we could purchase one of the stuffed animals off the wall and he did not hesitate to get a stepstool out and get one down for us. My whole family really felt like Evan just went above and beyond to make our experience special, and we really appreciate him for that. The reason for my four star review is because the women’s room was absolutely disgusting there was mold in all of the toilets, there was two pieces of chewed gum on the floor and when I lifted the toilet seat up for my son to use the bathroom there was poop splattered all over the underneath of the toilet, and my husband said that the men’s room wasn’t any better. However despite the disgusting bathrooms my son had an excellent time for his birthday and we will be returning, and we hope that Evan is still working there, seriously that guy deserves a...