Geek Squad — Local services in Spring Hill

Unbelievable! Had an appointment 7/13 at 5:20. Dropped my phone, I was told it will take 2 hours. I came back right before the two hours. They tell me they even haven’t touched my phone!!!! When I had an appointment. They apologize and I was understanding, didn’t complain or anything. They gave me an appointment for the next day. I asked that the phone needed to be fixed the same day. So I asked to give me a time it will be good and enough time for them to finish my phone!!! The guy gave me a 6:40 appointment the next day. Well next day, again I go to the place to my appointment. The guy at the desk tells me that they were working with somebody else and that was gonna take another 20 minutes. And then he tells me my phone won’t be done today because they close at 8 and my repair will take 2 hours. DID I NOT ASKED YOU TO GIVE ME AN APPOINTMENT THAT WILL WORK FOR YOU, AND FIX MY PHONE THE SAME DAY!?!?!?! AND YOU GAVE ME THAT 6:40 APPOINTMENT!?!?! I drove to the place twice, it’s 20 minutes from my house. I was understanding the first time even tho I had an appointment, I didn’t just walked in! This is ridiculous. Terrible customer service and communication skills! So disappointed. This is the first time a leave a bad review to a company. And I feel terrible. But someone needs to fix that place. Because their scheduling and communication...

I have a iPhone 11 was told by Apple to make an appointment with Best Buy because my pn was acting strange. Was told there testing came back good so they would take it apart. At this point I’d been there about an hr. He came out 30 minutes later and said I had a 3rd party screen. I said how can it be a 3rd party screen when I got it from Sprint as brand new. He said that’s a good ? He sd he could change the screen but it would cost me $200.00. Pn was still under warranty plus I hv Apple care. So I left & cld Apple. After being on the pn with them for an 1hour & 1/2 was told by a supv to take it to a different Best Buy. So each appt was a week out and after I got home from the Spring Hill Best Buy realized I now couldn’t even answer a call. So now I hv great difficulty texting, can’t get into my banking or Emails. So my pn was worse off than before I took it to them. I had an appointment today at the Wesley Chapel Best Buy. Took about 2 hrs they ended up changing the screen. Cost me nothing because it was still under warranty. I asked if the screen was 3rd party he said No it was a Apple screen. So basically they new I was a senior citizen and just didn’t feel like doing the work. He also told me that there was nothing in the write up about having taken the pn apart. I think I was nice at giving...

I bought a HP laptop December, 2016 Had a problem almost immediately. Over the phone they sort of resolved the problem. After that, the computer wouldn't connect. Restored, didn't have the OEM apps and features. When opening the lid after closing it, wouldn't ask for password. Took it in, The fixed the problem with the lid but couldn't explain how the OEM features weren't there. Then it stopped adding updates even though their "webroot" said it needed them. All night on the phone with them. Next morning they said it was fixed, it wasn't. I took the laptop back to the store, exchanged it for another laptop different brand. I took up their offer to transfer my data instructing them not to take the McAfee virus off. I went to pick it up today and the antivirus was taken off. They have no contact email address where I can relate my situation to a manager. They keep themselves well insulated that way. Now I'm going to demand another laptop that has been untouched by them so I can have a working laptop without them screwing it up. Their techs are incompetent and can't even follow...