KAY Jewelers — Local services in Spring Township

Do not shop at this location. My experience with a sales rep by the name of Kim was completely out of this world. I’ll paste what I sent to the store manager below (to whom I have not heard back from as of yet).

“I entered your store to pickup my wedding ring and band as I had some work done on them. I approached the jewelry case and your rep by the name of Kim asked what she could help me with. I advised her I was there to pick up my ring and had my email confirmation pulled up on my phone. She asked if the ring was purchased or repaired, so I advised it was repaired and proceeded to show her the email and my ID. She never looked at the email, took my ID and walked away.

I waited at the jewelry case with my mother and watched Kim fumbling around looking for my ring, at which point I said to my mom “she grabbed my ID so quickly and walked away, so she doesn’t know it’s under my Maiden name”. Kim then walked over to the computer (I assume trying to search my information) looked up and asked if my purchase was under a different name. I said to Kim, it was and had she not walked away so quickly I would’ve had the opportunity to tell her it was under my maiden name (had she checked the email she would’ve known this bit of information as well).

Kim then found the ring, came over to me had me sign a paper, asked if it fit, which it did, and said I was all set. I thanked her and walked out the store. I then remembered I didn’t get a receipt so I walked back into the store. This is when I heard Kim talking about me very negatively to her co-worker. I interrupted her and said it was very rude to talk about me, her customer, to her coworker. Kim then said it wasn’t and she found it very funny that I thought she shouldn’t have walked away so quickly during our interaction.

I think Kim is rude, condescending and needs to be retrained on customer experience and her lack of professionalism. My husband and I spent a pretty penny in there on our wedding rings, amongst other items , as we love your merchandise and we typically have great experiences. I would hate to shop elsewhere because of Kim’s representation of your company in the experience that she and I had. It is also UNACCEPTABLE for me, as a customer, to have to endure that type of behavior from an employee PERIOD! If Kim was having a bad day or felt as though our experience was “funny” (quite frankly it was all the total opposite!) and thought she should share it with her co-worker, doing so on the sales floor in the presence of not only other customers, but the customer to whom you took issue with, was not the place.

I did mention to Kim that I’d be speaking with the manager, oddly she found that humorous as well, and I will also be doing your online survey to express my issues with this experience.”

Again- VERY POOR CUSTOMER SERVICE experience at this place and unless this situation is addressed and Kim is addressed for her piss-poor service, I will NEVER shop this...

I came here to have my engagement ring inspected after my boyfriend proposed yesterday. He's had the ring for over a year and I called our normal Kay's and they assured me because it wasn't worn, it would be okay that the inspection was late. I walked in and two associates were too busy (mind you I was the only customer in the store) to help me so I walk to the back to this lady who already seemed grumpy. When I attempted to get my ring off, it was a little difficult because I had just had my nails done and from them dangling they were swollen. She proceeded to chastise me for not only getting the inspection done late but somehow it was my fault the ring was tight on my finger... It seemed like it was the end of the world to her. She "educated" me on warmer weather making my fingers swell, salt making my fingers swell... Ma'am I'm a nurse, I know that. I'm just here for an inspection, not a life lesson on why my fingers are swollen. Besides, what if I had arthritis? What would she have said then?

She did the inspection and everything was obviously fine because I've only had it one day. She made sure to insist it comes back in March very rudely. I don't know what her problem was but it seemed like she woke up on the wrong side of the bed this morning, didn't congrulate me until the very end, didn't seem like she was interested in serving me at all. I was going to switch my other ring to my own account but after hearing her attitude I told her I'd do it at another time. She was clearly busy with the 0 other customers in the store. I'll be going to the Park City Mall location from now on even though it's a longer drive. So rude...

Probably one of the worst experiences I have ever had. July 8th of this year my fiancee bought me a beautiful engagement ring from here. It was a little to big so we brought it back to get it resized. After picking up the ring from resizing, they must has stretched the band too think because it wasn't even a full 24 hours that I had it back and it bent harshly. So I called and asked how it could have happened and if it could be fix. The lady I spoke to was very rude and cut me off snapping at me as I was trying to explain what had happened. When I brought it to be fixed I explained to the lady what was wrong with my ring and she snapped at me saying "well what did you do to it." I tried explaining to her that I didn't do anything to cause that harsh of a bend, but she would not listen. So again it was sent out to be fixed. I again got it back and everything was great and I was happy until today. It bent harshly in the same exact spot it had been the first time, and the band also has a crack in it where it was cut for resizing. I'm not sure if they didn't fix the soddering after fixing the bend or what have you. I haven't even had this ring for a year. It has been a total of 3 or 4 months. There is no reason it should be bending and cracking. I didn't have issues with my ring until I got it resized, and when I have a problem I get belittled and criticized when...