The Home Depot — Local services in Spring

Worst Home Depot experience

Today I had the unfortunate encounter with a Home Depot Manager named David. My wife and I were shopping for blinds for our new home and

went to a nearby Home Depot. We found something we liked and took some home to try it. It looked good enough. Came back to purchase the necessary quantity but the store did not have it in stock. The brand Stylewell was being discontinued. The attendant then gave us a list of other stores that carried the product. After calling around, the closest store was the Houston Torrey Chase location, an hour away from where we lived. Just to make sure our trip was not wasted we called in ahead. The attendant confirmed the item was available. He also confirmed it was a discontinued and discounted product and the price was now $16 . We proceeded to the aisle and from looking at the dusty stack on the shelf, it was apparent that no one had touched it in a while. Two associates by the name of Kevin and Lacresha were very helpful. They even brought us wet napkins to wipe our hands and clothes because by now we were all dusty and dirty from sorting through the available options. Once we picked out our options, we needed it cut. They told us the guy who does it was just leaving and couldn’t help us so we had to take it to another Home Depot to have it cut to size. When we got to the register,  the prices were all vastly different. Some were $16, others $69, and some as high as $139 for the same product. We asked to speak to the manager. Adriel was called and given a rundown of the situation by the cashier. He then asked if the cashier scanned each item properly and went on to tell him how he didn’t do his job correctly in a condescending manner. It was quite berating and embarrassing to watch. The cashier was clearly embarrassed by the exchange. Adriel went ahead and scanned all the blinds. He found the mix-up in cost and offered to give us a $250 dollar discount on the now $1,110 dollar purchase, something we didn’t expect to pay more than $650 dollars for. He couldn’t explain why the prices were different but said if we were not satisfied with that he can get his other manager.

Adriel gave another run down of the situation now to David the Manager who scanned the products and said it’s not possible that we got it from the same shelf since they were different SKUs. We tried at best to explain that the price showed a $16 sticker price on the section and they were the same length and color. David started to get rude and impatient then wheeled our shopping cart back to the aisle at the back of the store. To his surprise, he found what we explained to be true. The blinds were all in the same section. He said it was their mistake. I then asked him why we had to pay for that mistake. He said he could only offer $115. We explained that Adriel had offered $250 and asked if he could at least honor that. He said no and started to walk away.

Needless to say, we were taken aback! We paid for the ones on sale and went to another Home Depot to complete our purchase.

We have shopped at Home Depot for as long as I can remember and continue to do so because of the service synonymous with the brand that we’ve come to know. I’ve never experienced the type of service we encountered at this Torrey Chase location. We were there for over 3 hours and It quickly became apparent that the store had taken on the rude and careless personality of its Managers. Customer-centric is not the focus here. I’m not one to write a bad review but this experience was beyond the pale. I truly have no words for such a uniquely saddening experience.

In the words of David the manager, “ I can do whatever I want and you can do whatever you want”

(Photos in...

Customer service area is horrible. Ok I looked online for a particular item that the web site said that they had in stock. I go to the store can’t find the item. I asked for help floor associate was very helpful he put effort into trying to find the item. The system he checked on the stores internal inventory said the store had 3 in stock. Now the item was the same price as very similar item both make and model identical the kit only had one difference. He suggested for me to go to the Service desk. Obviously I had no expectations on me being able to purchase the other item and have it qualify for the instore promotion. Now my question was going to be was how is it that the system is saying one thing online is telling me another and the store is telling me different. I was treated like if I was the idiot and once I asked if I could return the item I purchased and have it put on a gift card so could then use the card to buy the similar item online. I was told yes no problem I asked for a gift card and was told sure got get one in a unprofessional manner. By this time I was so frustrated I just went and got the card and bought the same thing online. Now I bought the item online no problem that day I received a text telling me the item was ready for pick up then a call after telling to not to come that item is not ready that item will be ready the next day. The next day I call the store to ask about the item I was told and assured that the item was in the front and was ready to be picked up. I drive 45 min to pick up the item. I get to the desk and ask for my pick up guess what it’s not there but there system is telling them that it should be on the rack behind them. It also said it was pulled and placed on the shelf. They have me wait while they attempted to figure out the issue. Then in there obvious frustration with me I am told in a very unprofessional manner that why am I here and why didn’t I call first before coming in. Like it was my fault I explained that I did call and was assured it was here. They then questioned if I had called the correct store. I assured them that it was and then I was told to mow to the side so they could help other customers poorly mind you I wasn’t the only one treated this way. I was then asked 20 min later standing why I was still there obviously I was told to wait. I was then told “no we can’t help you come back when we call you” I leave with out the item and I have yet to have been called will be going there today to speak to the store director this place obviously as some issues with there customer service desk people and...

Extremely Disappointing Experience with Home Depot's Online Ordering!

My experience with Home Depot's online ordering system for lumber on March 25 was nothing short of a nightmare. I placed an order through their website, eagerly awaiting notification that my order was ready for pick up. However, instead of receiving the expected notification, I was shocked to find an email stating that my order had been "successfully picked up."

Confused and concerned, I rushed to the store to question the status of my order. The staff informed me that they would need to review the security camera footage to verify whether or not I had picked up the order. They estimated that it would take a few days to come up with a solution, leaving me frustrated and uncertain about the fate of my order.

As the days turned into weeks, and the weeks turned into months, I reached out to Home Depot's corporate help line in an attempt to rectify the situation. They assured me that they would contact the store and resolve the issue by the end of the day. Despite this promise, the resolution I received was far from satisfactory.

Instead of a refund, I received a phone call from one of the store managers. They acknowledged that it wasn't me who had picked up the order and assured me that I would be refunded promptly. Unfortunately, it has now been a considerable amount of time since that conversation, and I have yet to receive the refund that was promised.

This ongoing delay and the lack of action taken by Home Depot is unacceptable. It is incredibly frustrating to be caught in a situation where the mistake was clearly acknowledged, yet the resolution has not been implemented. I have made multiple attempts to contact the store, calling them every week, sometimes multiple times, only to be met with empty promises and no progress.

As a regular customer, I expect transparency, efficient problem-solving, and effective communication. Home Depot has failed to meet these basic expectations. The lack of follow-through, the prolonged delay, and the absence of a refund demonstrate a lack of accountability and disregard for customer satisfaction.

In conclusion, my experience with Home Depot's online ordering process and subsequent attempts to resolve the issue have been a complete disappointment. I regretfully give Home Depot a one-star rating and strongly advise others to exercise caution when placing online...