KAY Jewelers — Local services in Springettsbury Township

I can’t even begin with how happy and pleased I was with this Kay’s location. Sonja and Vaughn were simply angels sent from heaven. I was told at another Kay’s York location that I should get my rings cut off and resized because I had a metal guarantee. I got them cut off by a certified jeweler and next thing you know the employees told me it wasn’t covered under my lifetime metal guarantee. Three different employees tried to tell me that my rings were missing metal. They were cut and pried open. I said several times there was no metal missing and they insisted it was missing. I was flabbergasted. Fast forward to several calls with customer service and they also would not budge.

I came to this location and figured I would just eat my loss and pay to have the rings fixed. With in the first 5 minutes of hearing my story and looking at my rings, Sonja, the manager, said “these are absolutely covered under your warranty”. She couldn’t understand why they would say a simple shank cut wouldn’t be covered. She then had vaughn help me get the rings resized and sent away. Vaughn was personable and so nice. He gave my 3 year old stickers to keep him occupied. I couldn’t believe in 5 minutes this issue was solved when the other York location gave me so much grief that I left in tears and spent hours on the phone with customer service.

I cannot believe two stores of the same company can operate so differently. Sonja is a top notch manager and so knowledgeable. I don’t know what those clowns are doing at the other York location but don’t go there.

My rings were dropped off July 8 and were ready for pickup July 21. So two weeks is all it took for my rings to be fixed. Both Sonja and Vaughn remembered me and again were so kind. My rings are beautiful. I am so pleased that this Kay’s location is knowledgeable & honors...

Fiance bought me an engagement ring. Stones fell out or something not even 2 weeks after having it on my finger. Sent out to fix and have resized. Was gone for 2 plus weeks and it came back the exact way it left just a different size. Of course I wasnt ok with it and wasnt leaving until they were going to have it fixed. She told me the designer was going to make me a new one and it would be in 4/16/2018. After not letting me just swap it out for the exact same one in the case. She told me the designer had to make a new one. Called a couple days before to see if it came in early as I am excited for a new good looking ring. The guy that answered the phone was no help, he put a girl on who told me "the date on your paperwork says the 16th, we will call you when it is in. Thats just an estimate date so you dont have to keep calling" it is now the 19th and Go figure ring isnt here. Requested call from manager this morning, no call. Called back at 7pm and was told Manager is on vacation and the associates know absolutely nothing about it or have no record on it. Blamed it on manager Denise that she handles all of that by herself and sets stuff aside for only her to work on. She is out until Monday which pushes it back yet another week. A phone call before vacation or letting employees know would be nice. I was able to enjoy my engagement for 2 weeks. Ive now been engaged for 3 months with a broken ring on my finger and my new one no where to be found. Very upsetting after my fiance spent thousands of dollars for this item. Will not be buying anything from Kays anymore once I...

People there's a reason this store has bad reviews. Save your time, headaches and hard earned money. Do yourself a favor go across to Zales Jewelers. There's a reason Zales has 5 stars! I went to Kays with my wife to buy her a diamond ring and she wanted to buy me a gold chain. I waited to get served for about 15minutes. Another couple entered dressed in suits. (no hate here. God Bless them!) I saw the lady's attention immediately show interest in them. So I stood right in front of her about 3 feet to the side of the customer she was finishing up with. I was looking right at her waiting for my turn. As to give her no excuse to not serve me next. When she finished, she looked right passed me and asked these people across the store if she could help them! I walked out went to Zales. They are so professional and kind I did my business there. Went back the following week. This time it was two different women but same great customer service. Go to Zales and stay far...