Hampton Inn York — Hotel in Springettsbury Township

So I was asked by the Owner to share what happened. So here it is.

So, a couple of issues with the room (127).. and a few with customer service.

There was a smudge of human poop on the corner of the shower (where the shower curtain comes to the wall on the right side if you face it about midway up). This got me pretty annoyed, but something that can be avoided.

The TV was stuttering. Like it was going at 25fps rather than a solid 30. I thought perhaps it was everyone in the hotel watching, and it was trying to keep up. But this lasted the entire stay.

The thermometer on auto turned on the heater if you put in a higher temp than the room (filling the room with a dust burning smell). I get that it's trying to turn up the heat in the room, but a 2 degree difference shouldn't blow out hot air. Just let the body heat warm it up.

Now on to customer service.

The check-in was excellent. She hit all the proper scripts and even refused to say the hotel room number because of security. First Hilton we stayed at that followed that rule. She did note that I was a gold member.

The TV in the room wasn't on saying the gold member welcome screen and showing me as a gold member, but once I was watching a show, I got interrupted by it changing to that after I was already in the room for half an hour or so. Slightly annoying, but glad I got the screen. Just not while a good scene in the show was happening.

At this point, I would've given it a 4. Not fantastic, but not bad.

What really dropped it from a 4 to a 3 though was the customer service at the end of the stay.

I got up and checkout was at 11am.

There isn't enough space here. Check out the review for more details.

So I called for a late checkout. Being a gold member, I'm used to getting an hour (and even on slow days, being able to talk them up to 2 hours over on days when they are likely not to have many checkins). I asked and the person on the phone said that I could have until 11:30am. Thinking that's pretty stingy, I asked for an hour, and she said that she will do it, but just this once.

So as usual, me and my wife head out to checkout. Actually, this time, we were 15 mins. later, but we usually don't use the extra time we ask for. I just like to know that if we have trouble picking up the trash or something happens to make us late, we have that window built in.

So my wife goes to pack up the car and I go to check out. The black female who was there said 3 lines to me. "Checking out?", "Room Number?" and "Receipt Print or Email". That's it. I was floored that I wasn't asked how my stay was (which would've kept my review from public consumption). She showed that she really didn't seem to care about how people's stay was, and that's your last chance to give a good feeling about your hotel.

So yeah. That's how my stay went. If you feel that the above issues won't affect your stay, then I recommend it. Everything else about the room was nice except the way the door was, you can't open it without someone getting a peak of the beds (and anyone in them, but that's more of a building decision that I don't understand). But if any of the listed things cause you to feel uneasy staying there, then at least you have the information to make such a decision.

There. Does that answer your question as to what happened?

P.S. You may want to increase the size of the VARCHAR field (or change your notes about what happened field to a TEXT field in whatever database you use) so that way, people don't have to post the full story about what happened out...

I stayed in this hotel from May 15-19 and two stars is me being generous given the state and resultant functioning/service of this hotel. Not really the front desk's issue, so I can't fault most of those I've interacted with there. ||That said:||The good:||- The hotel is convenient to a few restaurants, a good few stores, and highways/main roads||The bad:||- the construction (footprints tracked through the lobby, debris in the elevator, more workers riding the ONE working elevator than guests, constant daytime activity and disturbance); I get that this was posted on the website, but I was told it was limited to the 5th floor when I booked. It's NOT limited to the 5th floor and it's impacting the entire hotel in multiple, negative ways.||- The presently broken elevator (only 1 SLOWWW elevator working--usually shuttling more construction workers and literally wheelbarrows, containers, and the like of debris along with them. I mean, who wouldn't want to ride up and down with that at their hotel??)||- had to change rooms due to hammering above my room (even though I was told there wouldn't be any work until Monday, the day of my departure)||- missing microwave turntable and dented/dinged up refrigerator in my new room||- bathroom sink that slow-drains and backs up||- this hotel seriously needs an update (dated/dinged up/stained furniture, cabinets, and carpets in rooms AND hallways; buckled carpeting, damp environment, musty/unpleasant smell in rooms and hallways, dirty grout in bathrooms, hair and debris in drawers, etc.)||- take a good sniff of those pillows you're laying your head on: they smell musty and old--nothing fresh or clean-smelling about them||- every other day housekeeping unless specifically requested AND I left each day for most of the day and come back to nothing having been done in my room. ||- a super-sad "breakfast" served in a hospital cafeteria-like space||I could literally go on and on.||As mentioned above, I stayed here for 5 days and 4 nights (checking in an hour early on the first day and a bit late on the day of my departure) and have had my room cleaned ONCE during the evening before my departure. That's basically a motel's level of service (or even worse than that level of accommodation), and things were still missed (such as debris still on the carpet).||Simply put, this hotel is NOT worth the price and should more honestly be presenting the construction and the state of the hotel--both related and unrelated to the construction itself. It was an overall miserable hotel to be staying in. This is listed as a 3-star hotel and that's a MIGHTY generous assessment.||Would I recommend this hotel? The supposed #3 hotel in York?? Yeah, I'm pretty sure the above-mentioned review readily answers...

The 2 nights we stayed here were frustrating. We arrived at 1130AM, hoping to check in early, as we have in the past at other hotels. The front desk clerk was rude and dismissive, telling us that we couldn't check in until 130. It's policy, she said. She was unapologetic and rude. We had to kill time, meeting with family without freshening up after traveling. We happened to be staying the same weekend as a soccer tournament and a basketball tournament. The high school athletes had the run of the hotel. We were unlucky enough to have a room full of teenagers next to us. The first night, they were loud, shrieking, and laughing past the 10PM quiet time. We had to call the front desk twice for security to come up and talk to the kids. After they did, the kids were just as loud as before. I ended up yelling at them in the hall, and that finally worked. The second night, they were at it again. We called the front desk and they sent security again. But by the time security got there, the kids had left. We told the security guard as much, and he said he'd track them down onto he floor below. When we checked out, we spoke with the manager, Chad. He backed up the early check-in policy, and apologized for the rude treatment we received when we initially tried to check in. As for the severe noise disturbances? Essentially, he said that they do what they can in those situations, to the point of calling the police on loud guests after the 3rd warning. But he also went on to say that the hotel can only do so much; at some point they leave up to the parents and/or coaches to deal with the kids. So...they act like they're taking care of it, but if it's too difficult they just throw their hands up a hope the parents do something? Seeing as the adults were all partying the lobby at night, I'm not at all confident that would be effective. I'm shocked that they just allowed that behavior. I did the hotels job of shutting down the kids on the first night, which no guest should have to do. Doubtful we'll stay...