Endless Time & Jewelry — Local services in Springfield

I have been a customer of "Endless Time" for many years. And I will tell you, I have never had bad experience there. I'm a frickin' watch freak. Sure I could buy all my watches on-line and save not just a few bucks, but lots of bucks, which I do if I find a deal. But I will tell you this, the free information I receive at Endless Time is invaluable. They have a guy there that is more of a watch freak than I am. He's amazing, wish I could remember name, sorry. I brought in some watches that I didn't even buy there, granted yes, I have bought a few watches there, but the three I brought in today came from three other sources. They still treated me as if I were their only customer. They re-sized one watch, repaired another and took the third one in because it was in pretty bad shape. But at no time did they ever cop an attitude and say "well you bought this at Sam's" or "you bought this on eBay" so you are sh^*&t out of luck. No, they treated every watch as if I bought them from them. Service is everything in the jewelry business and they understand that, they understand customers are earned. And they do everything to earn your business. I say give them a try, you will be pleasantly surprised. Their prices are not crazy high and they are willing to work with you if you are...

I went there to get my ring rounded because they were bent, I have to say these people are terrible at doing their jobs, if you don't pay a penny then expect horrible results. They gave me back the rings and they were not like before but still they were bent. I wasn't too happy with the results. The re-sizing fees were very expensive as well, 30 dollars for one ring and additional 15 if you want it done the same day, well, I drove back down to my house and saw a jewelry place close by, went there and immediately the master jeweler took the same bent ring and rounded it up beautifully as well as polished it, it looked new again..yay!! I was so happy. I decided to re-size my ring as well and it was cheaper then Endless Time, he was able to do it for the same day as well. I definitely would never recommend anyone to go to Endless time, those people look like they don't give a rats about your jewelry, they do a poor job at it, from now on I am going to go to the jewelry store close...

my husband had gone to another place to see if they could fix my ring. i had chipped the stone in mine. even though my ring does not have a real stone in it, i love my ring. at the other place they told him that it couldnt be replaced and since its not real just to ware it to enjoy it, not happy with that my husband came here they told him that it could be replaced and that they could have it done in bout 2 weeks and wasnt that much to repair, got it back yesterday and its just perfect. it may not been real stone but they treated my ring like it was. thank you guys so much for doing this. i will tell anyone who will listen to come here for all jewelry concerns. I LOVE MY RING thank you...