James Home Decor — Local services in Springfield

Having a small den with an irregular shape in a new home, we sought the services of an interior designer and chose James Decor after hearing they were the best. Measurements were taken by designers and we chose one from two “to scale” design drawings they offered, purchasing furniture they recommended based upon their drawing. Did question length of sofa after a year of trying to design on our own, but were assured it would fit. Long story short, the furniture didn’t fit, custom sofa being 1-1/2 ft too long. The owner initially refused to allow us to return custom sofa (high end but very vanilla and easy to resell) even though we wanted to purchase the same sofa in a smaller size. After further conversation she agreed to a return and committed to coming by to look at room herself to ensure our replacement was proper size. No show. In addition and on her own, she cancelled our pillow fabric order that tied together the color scheme of chair (red accent piece), rug and sofa we’d purchased. We’d also purchased a set of side tables recommended by our designer from the floor sample they had which were black, but were to be ordered in brown. We received one at delivery as other was damaged in transit and they would reorder; however, one we received was not brown, but same black as what we’d seen in store, later finding a “Sold” tag inside drawer with designer’s initials. Questioned designer who confirmed the side table only came in black - we were never notified and would have cancelled order - only there was no order to cancel as we received the floor sample, at full price.The owner refused our returning the side table, even though it was not what we “ordered” and after assuring us it was returnable since it was not a custom item. Buyer beware, this has ruined us for looking to high end furniture stores offering design services and unfortunately has stained the reputation of those who are honest and stand by the...

I recently bought two blue leather chairs from James Decor. I thought they were reasonably priced and the quality was good. The sales associate/interior designer Gave us a lot of feedback on the color and how it would blend in with our home. We were given plenty of time to make our decision, and we came into the store more than once to look at the chairs. They were delivered in a timely manner after a purchase and carefully placed where we wanted them. Wrapping was taken off in a careful manner and the designers placed them appropriately. I love shopping a James Decor. I feel inspired and love the decor that I often times cannot find at another local...

I highly recommend James Decor based on my experience of purchasing multiple pieces of furniture from them. The sofas and dining room table we bought look incredible. Their wide selection of top-notch brands impressed us, and the customer service we received was exceptional. The staff was knowledgeable, friendly, and went above and beyond to assist us. We will definitely be returning to James Decor for our future furniture needs, and we wholeheartedly recommend them to anyone seeking top-quality furniture and a pleasant...