Jones Jewelers — Local services in Springfield

I have been going to Jones jewelers for decades, but since it has been owned by someone other than Mike, it is not a place to where I would recommend anyone go. Most recently, I took in a bracelet with a missing stone and asked if it could be fixed, including letting them know that I would pay for the prongs to be built up or anything else that may be needed. After taking it to the back to have the jeweler review it, they said it should be no problem to fix. Needless to say, it has definitely been a problem. When I picked it up the first time, another stone had popped out in less than 24 hours. I took it back, and they said they would replace the stone for free. I picked it up again and had it for LESS THAN 2 1/2 HOURS, and the original stone they replaced popped out. I took it back again, and they had my bracelet for over a month—I only heard it was done and able to be picked up when I called to inquire about it. When I picked it up, the stone was replaced with what appears to be a J, I3. I asked to talk to the jeweler about it since I said it feels as though I’m being penalized because the stone has been an issue, and I was told the jeweler was too busy to talk to me. Couple this with the poor customer service of the ladies upfront, as reported to me by two friends who said they will not go back again and as witnessed by me, and I won’t be going back. What a shame that such a gem of a store has turned into such a dirty diamond!! Sad and heartbreaking, to...

My family & I have been using Jones jewelers for many years now. This is the only jeweler I use. I recently took in a ladies Swiss watch to have the battery replaced which I have done many times over the years. In fact this is the only place this watch has ever been serviced. I was told that the watch was missing the battery strap which is located inside the casing and I would have to pay to replace it. I said the last time the battery was changed was at this store! I asked if they could look up the transaction in their records and they said no I would have to produce a receipt. I even described the employee that helped me and they agreed that he worked there. Despite this, I was told I would have to pay to replace the battery strap. I was very dismayed with the customer service I received. As a former business owner I understand how important customer services means…. Very...

8/26/2025 I went in today to order a navy blue watchband for a new watch I received as a gift. The steel mesh band would not stay closed. I ordered a leather strap, but before I completed and paid for the order, one of the staff noticed that the clasp was on backwards. A mistake had been made at the factory. She opened the clasp, reversed it, and it now fits perfectly and stays closed. NO CHARGE! It pays to shop locally, and again, I recommend Jones Jewelers without reservation.

We've gone here for years to buy watches, have them serviced, and for other repairs. Friendly, locally owned business with a nice selection of jewelry and reasonable prices. Highly...