Kroger — Local services in Springfield

This store is entirely incompetent and unwilling to do anything to make things right for their customers. THREE TIMES IN A ROW now I have had issues with their pickup. The first time, an employee gave our $300 order to the wrong car. When I told the employee, he yelled “FUCK!” at the top of his lungs. Then I had to wait 2 more hours while they picked a new order, which after I got home, found I was still missing 8 items.

The second time I drive all the way there for another order. After getting there, they tell me that it’s going to be another couple hours. So I wait again. Once I get home, still missing 3 items.

Most recent time, we schedule a pickup for tonight. This time they called at least, but told me the order will not be ready until tomorrow.

When I asked to speak to a manager, they put me on hold and the phone cut out after 20 minutes on hold. I spent the next 30 minutes trying to get someone to pick up the phone and was finally able to get a hold of the General Manager, Kayla.

Kayla was unapologetic and flat out rude. She blamed corporate for their procedures and failures at the store. She also didn’t even ask for a description of the employee who screamed profanity with my son in the back seat. She said “I can’t clone people and force them to work.” No kidding. Never once did I even suggest such a ridiculous thing. I have a business degree and have worked in a corporate environment for years in management positions and know for a fact she is just blowing smoke.

Will not be going back. Even when we do get our orders, half the produce is almost...

I have used the app to purchase pick up orders. Every time I have received expired and marked down products and charged full price. I received two month old yogurt, expired lunch meat among other clearly expired food. When you call to get it taken care of you are then directed to call another number to get your money back. I have spoke with them each time. They are obviously pushing expired food out the door through the pick up orders. I could understand a mistake. However to have this happen every order and they know this is an issue tells me it’s a way to move expired product. This concerns me as many elderly and handicapped individuals use this service and they will receive expired food and be unable to go through the hurdles to get it fixed. I have used multiple stores pick up and this is the only place who gives expired products EVERY time.

Update. I went into the store and spoke with the staff at the customer service desk. This was not the directions I was given when I called in. However they were excellent and fixed the problem immediately. I appreciate that and their professionalism. Hopefully they can address the problems with the curbside pickup. Again the staff in the store was excellent and they corrected the issue completely opposite of what I was told over the phone from the curbside...

I am tired of getting heavy items placed in bags with bread and chips. Who trains these kids to do their jobs? Management needs to pretend no one has common sense and tell employees not to put heavy items in same bag as light or crushable items.One would think that it wouldn't need said, but common sense isn't common nowadays.I literally had 3 jars of mayo in the same bag as my bread, also the bag with my doritos had been in same bag as my quart of half n half and chip dip and grapes.Is someone telling these kids, yeah just go aisle to aisle and throw it in there? Also other side note I shouldn't be getting the largest produce item, when charged by pound. I shouldn't be getting the smallest item when priced by item. Not uncommon to get items close or expired when doing pickup. It's a scam. It's no accident. Someone is telling them to bag old items etc..I usually have no problem with the quality of Kroger items, but I am growing weary of these practices.Other stores have delivery and pickup,...