Roses Discount Store — Local services in Springfield

My grandma opened an in-store layaway here, she paid 15 dollars on it. It was one item and she basically just wanted to hold it in there for one month and pay it off so she could ensure they would still have it when she got her monthly check. She checked with the associate who was setting up her layaway and they said it was okay that she could do that. Well she went in and tried to pick up the item a month later and they said they put her item back because she didn't make a two week payment on it. So she explained that they told her it was okay to just pay it off the first of the next month. They argued with her saying that they didn't tell her that, the manager basically was calling my 65 year old grandma a liar. So what did they do? They refused to give her the 15 dollars back that she put down on the item, she was so shaken up when she left there that she was almost in tears because it was a present for her great granddaughter, and they refused to give her the money back and also wouldn't offer to just go back and get the item and let her pay it off. Teriible customer service in my opinion being that I work in retail myself and would never in my life treat my customers this way. Shame on them for treating an elderly lady the way you did. I will never...

I like the prices, but customer service is absolutely horrible. In order to try something on you have to walk across the store to find someone to open the dressing room. They usually take their time & act as if you are putting them out. Dressing rooms look as though they haven't been cleaned ever. Needed to return an item & was told rudely I had to get in line. There was no line!!!! One person checking out. By the time that person was finished someone had stepped in behind them. When I tried to hand the Cashier my return she rudely told me again I had to get in line & wouldn't take my return. When I asked for manager she stated same thing. If I wait my turn why does it matter if I am beside or at the end or the register? Will take my...

I DID like this store. Always friendly and helpful. However, I purchased a window blind that ended up being an inch too wide that I wanted to exchange. I misplaced the receipt so I was told by one employee that I could do store credit (common practice in retail) since I was not able to find one in the correct size/color. I gathered my purchases, which was well over the price of the blind. And then was told that since I had opened the package it could not be exchanged. I cannot wrap my mind around this. I am frustrated! And now I am out money for a product that I can't use. That was literally out of the package for 30sec. Good luck if you ever want to return anything that you've opened!!! It will be a loooong time before I...