LILY NAILS & SPA — Local services in Springfield

Got my nails done Oct 18, my flight to Cali was Oct 20th. Natural nails with only dip. Nails looked clumsy and cuticles not even taken care of. A week later the nails started lifting. I'm on vacation and have not done a single dish, have not lifted a single weight, or done anything that could cause pressure to be applied to my nails. Every single day that goes by my natural nails are getting ruined, breaking and lifting. I land on the 29th and the very next day I go back to have them removed. I am greeted by a very apologetic manager named Tony who stated that maybe the California air was what cause my nails to break and lift. That is ridiculous. He tells me not to worry and that he'll cover the cost for a new set. I go into the salon and he removes my dip. He wrapped my nails in tinfoil and used the alcohol soaked cotton rolls, but after sitting there for what seems like forever he kept having to rewrap them since the dip was not coming off! That was odd so he took the nail drill to my nail beds. I left the salon with stuff still stuck on my nails.. my nails were ruined and in the next few weeks all of them broke... they were so paper thin. Ruined.... so I waited until February to call them back and schedule an appointment. I spoke to Tony and he questioned why I waited for so long. It's kind of a no brainer that I was scared to get them ruined again. After it took me months to regrow... he told me that I had come in with stuff already on my nails and that it was not their fault for not sticking. He said he'd have to call me back after he checked the salon cameras. He pretty much called me a liar. He called me back and went back on his word and told me that the best he could do was take 20% off. No, thank you. I don't want to go to a salon that gaslight their customers and makes them feel bad for such poor quality service. The photos show the time stamps to prove I'M NOT A LIAR. They did not last a week. This is...

Went in was told there was a wait so the girl asked if I wanted a pedicure, I said um I guess I could get a toe polish how much is that she said $11. They proceeded to start and I asked how much extra it would be for gel polish on my toes, after asking multiple people the guy said it would be $25, keep in mind this is for nothing other then a toe polish change, so I told myself okay maybe that's normal so I said okay I will get gel. They finished my toes which look fine although it's pretty hard to mess up a polish change, and the girl went to start on my nails. I told her before hand I wanted gel polish on my nails and I told her I wanted them the same shape I already had ( keep in mind most of my nails had been cut down by myself because I had recently moved and didn't have time to get them done and they were starting to be too long), she proceeded to tell me it would be $50 plus extra for the shape I wanted (oval) plus extra for getting longer nails ( I do not get them that long maybe slightly normal then most) plus extra to take my old nails off!! I said woah okay I have been getting my nails done my entire life and have never heard of being charged for every single request you have for the shape and length and whatever else for your nails. The girl got an attitude with me so I said I will just go somewhere else and I paid for my toes. They didn't try to apologize or give me a reasonable answer at all. Do not go to this salon unless you want to be scammed out of every dollar you walk in there with. Make sure they are upfront about every little fee they can possibly charge first. I highly recommend finding a different salon, I only came here because it was close and I am new to the area and needed a new salon. Guess I'll have to...

I went to this very location as of 7/15/18 and was very disappointed and disgusted at the service I received. (DO NOT READ unless you like lengthy reviews)

I came into the store and had high expectations. And pleasant customer service in the beginning.. until it went ALL downhill. My usual go to for any nail salon is a gel recolor on my nails and a pedicure. Nothing more, nothing less.

I’d pick both colors for my nails and feet mind you I did not want a refill on my acrylics as that did not matter (they looked perfectly fine.)

My pedicure was fine and everything seemed well (the girl was pleasant) until my nail tech spoke to what I suppose to be the owner in front of me About my nails. I could understand what was being said. Which the owner came up to me and then said

“He thinks you should get a refill on your nails. Because if you don’t you have a gap a huge gap on your nails which makes it look worse. And terrible. He says if you want to get it changed you need to get a refill”.

Makes it look WORSE? Excuse me?

It was a poor dictation and lack of words more or less. Because when the owner asked me if the gap was okay at first I said yes, and now it’s a problem because it makes me nails look “worse?”

I stopped my pedicure and told him the next time he speaks they’re needs to be better communication and better choice of words. He then said “so you want me to lie to you?”

You don’t have to lie, next time have a better choice of words and respect toward your customers needs. My service was poor and distasteful I will NEVER...