Victory Lanes — Local services in Springfield

This rating is my opinion of my interactions with the management of Victory Lanes.

I take my bowling seriously and have spent the last year trying to become a reasonable enough bowler to join a league and compete.

First, I needed a good set of equipment. Victory Lanes is adequate for an older facility.

Second, I needed the staff at Victory to communicate with me on opportunities to join a league. Multiple times I left my name and phone number and told the staff member each time I just wanted to join an existing team or substitute. No calls.

I thought I had a chance with the spring leagues now starting. I put my name in. No calls. I followed up with the staff, got a lot of shrugs, left my name again. I finally was told two weeks ago that they would set me up in a team. Encouraged me in fact to sign up, again. No calls. I followed and was told, come on Thursday. I did. I was told to go home.

The story I got, since I had to find the source of this decision, was the owner decided to not allow me to bowl. He closed the league saying he had all the people he needed. He didn't tell his staff apparently.

So, if you want to join a league and compete regularly, I suggest avoiding Victory Lanes.

Oh, and by the way, I won’t be coming...

Just left after bowling with 2 adults and 4 kids. I asked about the kids bowl free program and the cashiers told me I had to register online. Instead they acted like they were giving me a discount by taking one dollar off per kid, and I decided not to bowl or have my 3 year old bowl since it was more $ than we expected. The cashiers also said the program was "ending soon" meaning near the end of August (so definitely still valid today)! As the kids bowled, I registered each child and it took me about 3 minutes total. They sent me coupons for the kids bowl free immediately to my email inbox. I went to the register to ask if I could redeem them and get a refund, but they said they couldn't refund it. So instead of advising me BEFORE I paid to take the 3 minutes to register my kids so they could bowl free, they took an extra $15 and made me think I couldn't use the coupons today. I think that's pretty bad customer service esp since I specifically asked about the program before we paid, and I don't think we will be back. If I am going to give an establishment my money, I don't want to feel like they've pulled the wool over my eyes and taken money that I...

Food is over priced. Got a "steak burger" was just a plain hamburger for 3.50. Could of gotten a better one from McDonald's. $2.50 for a small side of fries. $15.00 for a "large" pepperoni pizza. Definitely seestore bought. They announced over the intercom that adults were not to use the light weight neon balls, but they just watched the adults use them. My son had no ball he could use. Sound system was horrible . Put everyone down on one side of the alley bunched up while most leaves went unused Ladies behind the counter were nasty to customers.

At the bar, don't bother asking for a pitcher of beer, they refuse to give you one. You can get a pitcher of soda for $6.00 though. Don't ask for a Long Island, they'll refuse to make it. Bathrooms nasty Lights blown out of the way to bathroom, you had to feel your way in the dark.

Take a short trip to Dayton, there might be something...