Numinus I Springville (now Stella Mental Health) — Local services in Springville

When I did my Spravato I was very nervous because I had never tried the medication. I had a guy Named Thomas who I had never met before take care of me. I let him know that I had a terrible migraine the first time I had tried the medication but I get migraines every now and then and I wanted to try the spravato again to make sure it wasn't just a fluke. He informed me that the medication does have that side effect and that when that happens they usually discontinue the treatment because it is likely to occur again. I had a few questions regarding that so he let me ask all the questions I had and answered them in the nicest way. I was very insistent on them trying it once more. He allowed me to do it again. Thomas was super informative on techniques that could help me get the best therapy results. Even though I had already have the treatment he talked me through the whole process and how it works he explained things to me in a way I could understand. I was grateful that he went through the explanation with me because there were definitely things I missed the first time that. Thomas came and checked on me multiple times because I was more aware he would talk to me and make sure I was doing ok he also would make sure I was comfortable. Towards the end of the therapy I had a migraine again! Thomas made sure that I had some medication to help with my headache. He also explained to me how the Medication would be most effective and gave me some other tips and tricks to help with my migraine. The first time I did the Spravato my migraine lasted 3 Days but because of Thomas's knowledge and his tips and tricks my headache did not last as long. I was very grateful for all his help throughout the whole process. I could tell he really cared for all his patients and wanted them to have the best experience and care that they could have.

My provider Carol Tanner who is amazing (I highly recommend her to every one) had referred me to try the Spravato. Although the treatment did not work for me I was grateful that Carol Tanner told me about it and got me started. I am grateful that she trusted Thomas to take care of me with how nervous I was. Between the two of the the experience I had was great. They are both kind, caring, genuine, knowledgeable, helpful, and I truly felt as if they both cared about me and wanted to do what was best for me. I truly felt like my care and treatment was important to them.

I also was grateful for Mary who had helped me with the set up of my appointments, getting the correct information to the prior authorization person, and answering my questions. I also am thankful to the person who did my prior Auth for the Spravato. They got it done and back so quick I...

I’m doing 3 in hopes that the TMS treatment will work but so far my experience hasn’t been good in the sense I don’t feel like I’m being listened to. I’ve seen Vanessa twice and the first time was conflicting for me because I felt weird answering questions I felt that she believed were true and I didn’t feel comfortable saying otherwise because it felt like I needed to agree with her. The second appointment I tried to say the last appointment made me uncomfortable and I didn’t feel like I really got to speak about what I was REALLY feeling instead of what I thought she wanted to hear. Her response was her clarifying that SHE was the professional, which wasn’t a question to me, I’m not trying to test her ability to do her job I just want to feel comfortable enough to actually say what I’m feeling and being shut down like that I don’t feel like was professional at all. It took a long time to get a psychiatrist and it would be nice to have them tell me why they believe the diagnosis they’ve given me personally instead of saying I checked off all the attributes in a book. I can accept a diagnosis, I would just like to at least feel like I’m being heard instead of feeling like someone already has an agenda and will convince me it’s true regardless of what I’m feeling/experiencing. When I told her the last session I wasn’t being honest and she told me I WAS being honest and that I met the criteria and that’s why she diagnosed me and when I mentioned why I feel confused that my therapist says otherwise because he’s known me for over a year and watched my behavior she said “I went to school for this I do this every day diagnosing people, he’s just a therapist”. That’s the disregarding behavior I’m trying to say that I don’t feel like whatever I have to say has any importance to her. I don’t think it’s normal to be afraid of saying something to your psychiatrist because they may shut you down. I’m open to see other psychiatrists at the office, that was very discouraging. If someone tells you they’re uncomfortable I think it would be acceptable to say “I’m sorry you feel that way, this is what I am doing as my job and I don’t want you to feel like you’re being disregarded so what can we do to better help you?” I realize I’m not a professional, I’m the patient, but that sucked and...

My partner has been seeing Dr Derick Moody for about 5 years now and he has been so great in so many ways. My partner has social anxiety to the point he sometimes isn’t able to leave home and Derick has gone out of his way several times to make sure he is seen and has his medications. He has even stayed late on very short notice and done Telemed after the anxiety was too much and wasn’t able to get to the clinic. Derick is thoughtful and really listens and engages in a way my partner is able to feel comfortable enough to relax a bit and communicate how he is/has been and what he needs. He really cares and is interested in you as a person. The only reason I couldn’t give a 5 star is because of what many others have said about billing and also getting a response from them in a timely manner. It really depends on the person who answers the phone. I’ve had some really good experiences many times with the receptionists and have also had a handful of extremely frustrating experiences. Mostly about medication refills and making sure that he is able to get them on time. Typically Moody sends the refills in and there are no issues but with the medication shortages there have been several times where there was an issue that needed to be resolved and getting a message to Moody seemed impossible. I call over and over until they get annoyed and finally make sure what I’m requesting gets done. These are not medications that you can just stop taking. There are serious side effects including suicidal thoughts. There have been a few times I literally had to call and beg, while crying, for them to get the message over to Moody and to then have it happen. I usually write through passport first and then call them to make a note to let Derick know to check his messages. But out of 5 years of treatment this has only happened a handful of times. I now know I just need to be a squeaky wheel and call/write over and over until it gets done. Other than those issues everything and everyone at Cedar has been very friendly and helpful. Thank you so much for everything you’ve...