Geek Squad — Local services in Stafford Township

Brought my iPhone here to replace the screen. They said they had to take it in the back and run a diagnostic. 20 minutes later they come out and tell me the device is damaged beyond repair (it was dropped from my pocket on to the sidewalk). They have no replacements available and my only option is to buy a new phone at the cell phone department in Best Buy. It took them another 30 minutes to write this up. He still had a ton of info about the phone model wrong on the paper. Said someone from sales would come out. Another 15 minutes and the guy comes out but has no idea about the broken phone or setting up a new one.

I ended up leaving. If I have to buy a phone I’d rather do it directly at my carrier or apple. Took it to a repair shop and they were able to replace the screen with no other issues found...

Purely giving this review because I CANNOT for the life of me get in contact with these people nor the bestbuy they're located in. I've called on multiple occasions at all different times and just sat on hold waiting for someone to pick up for over 25 mins each time with still no answer. Ridiculous that no one can pick up a phone so people can get questions answered about what services are available...

Brought my phone in to get the screen replaced, employee advised that due to “deep cracks” that there was absolutely no way that it could be fixed, and that anywhere else I take my phone will tell me the same thing. Drove 20 minutes up the road to Mobile Medics in Forked River, and 30 minutes after dropping off my phone I had a brand new OEM screen installed. First and last time going to Geek Squad...