Verizon — Local services in Stafford

I am writing to express my disappointment with the service I received from your company, particularly the store situated at 11249 W Airport Blvd Ste 100, Stafford, TX 77477. My experience with Verizon has been frustrating, and I would not recommend it to anyone.

On June 14, 2023, I switched from T-mobile to Verizon after being convinced by the sales representative at the store. The representative and business manager at the location assured me multiple times that I would only pay $267 + tax + a small fee to upgrade two phones (and three other phones would be free) for five phone services, phone insurance, and a business wifi internet if I switched to the business plan. They made many other promises that convinced me to switch to Verizon. However, after signing the contract, multiple issues arose, starting with technical issues with the modem for the Wi-Fi internet, which we had to replace the equipment three times. After that, we had to exchange the phone itself a couple of times due to a phone issues.

The worst part was when we received the bills. The first time we received the bill, we discovered that Verizon charged us for two Wi-Fi internet services instead of one, even though we had returned the equipment at the store when the modern had an issue. Instead of $267 + tax and a small fee, Verizon billed us almost $400 monthly. We brought the bills to the Verizon store twice, and the manager promised to correct it, but nothing was fixed. The last time we went there, we were told to call 611 for a solution. We contacted Verizon customer services, but it took five months, hours waiting on the phone, and multiple representatives to get a non-used service removed from our account, yet the payment remained at $360 something, and still fighting to get credit back for the charge for non-service Wifi that they had been charged us. Whatever the store promised was not recorded and honored by Verizon customer service. It caused us stress for something more expensive than T-mobile but offered less. We switched because we thought their signal and services would be better, but all we got back was terrible service signal, call dropped, headache, and stress dealing with customer services and their attitude.

The next issue we had with them concerned the warranty. We bought a warranty for all our phones and requested to replace a phone that had a technical issue (unresponsive touch screen and volume increased by itself) on 11/17 for Samsung Galaxy S23 plus. However, the warehouse sent out the wrong phone (Google pixel). We returned it immediately on 11/18, but we have not received the right replacement yet while we need the phone for our work. We were transferred to multiple departments, but nobody could give us a solution. We also received an email about fraud accusing us of requesting to send a different phone for replacement, which was clearly the warehouse's mistake. What is the point of buying insurance?

It is unacceptable that a company of Verizon's size has such poor communication and customer service. I hope this message will bring attention to the issues I have faced and lead...

Appalling Customer Treatment - Stafford Verizon Store

I cannot begin to express my profound dissatisfaction with the treatment I, along with my elderly parents, received at the Stafford, TX Verizon Wireless store, and, in particular, from the manager, Marcus, and the on-site police officer.

My parents, both in their 70s, sought assistance at this store due to billing discrepancies. Instead of providing the support and assistance they needed, they were met with an utterly unhelpful and confrontational attitude from Marcus. This alone was a shocking display of unprofessionalism.

In my effort to request clarification and contact information for a district manager - something a paying customer should reasonably expect - I encountered the absolute worst customer service. Despite maintaining a calm and respectful demeanor, I was treated as a criminal, with a Stafford police officer extremely close bearing a firearm and Marcus standing far too close for comfort. Less than 12 inches near my face to be quite exact and being surrounded by both individuals. I will file a separate report to the Stafford police department to request this officers body camera.

All I wanted was a business card or contact information, and yet my polite request was met with threats of being put in handcuffs. This was not only unnecessary but also deeply unsettling. This is not how a reputable company treats its customers.

I am now seeking legal representation to address this issue, and I plan to submit this matter for investigation. Verizon, the responsibility for resolving billing discrepancies and ensuring a professional and courteous customer experience lies squarely on your shoulders.

To anyone considering doing business with Verizon, I strongly caution you against visiting the 11249 W Airport Blvd Stafford, TX 77477 location and interacting with manager Marcus. The way customers are treated here is beyond unacceptable. Your hard-earned money and your dignity deserve better. I highly urge corporate to pull camera footage of this encounter and audio, showing I was reasonable and fair as I am filing my own formal and legal complaint to the highest powers Verizon can possibly employ.

Verizon, it is time to address these issues and reevaluate your store management practices. This experience was nothing short of...

I am a former AT&T customer who, a few months ago, visited Verizon to inquire about their monthly plans. The store representative offered me a plan with a lower price than what I was currently paying at AT&T, which initially seemed like a great deal. However, my experience with Verizon quickly turned sour due to deceptive practices that I believe are important to share.

The Verizon representative informed me that I would experience unusually high bills for the first two months, but reassured me that Verizon would reimburse these additional costs after a few months. However, there was a significant condition that they conveniently omitted – I had to set up my payment method using my checking account; otherwise, I would not receive the promised reimbursement. This felt like a misleading tactic to lock customers into using a particular payment method.

What's more, the representative used the allure of a "free phone" to convince me to open a new line with Verizon. What they failed to disclose was that this "free phone" came with a hidden contract that I only discovered later.

To my disappointment, when I returned to the store recently to address these issues, the current staff denied any knowledge of these agreements or promises. This experience has left me feeling cheated and misled by Verizon.

I urge potential customers to be cautious when dealing with Verizon, as it appears they may resort to unethical tactics to attract customers with lower prices and then backtrack on their promises. It's crucial to scrutinize all terms and conditions, inquire about hidden contracts, and be wary of misleading offers. Verizon should prioritize transparency and customer trust over these...