Henebry's Diamond Jewelers — Local services in Staunton

I received a necklace from a friend that he bought from here.. highly disappointed! Low quality. No paper work or anything proving it’s real. Looked fake and feels fake. Will never go back!

Update: They were willing to let me exchange the locket and pick out another one that looked “better quality” they tried to tell me it was $866 (much more than the original locket) that they would work with the price and said it was lowered to $650. I explained to them we didn’t want to spend that much so they offered it at $599. We went to another jewelry store to look around before agreeing to anything. We ended finding the exact same locket for $399 ($200 cheaper than their offer). Long story short they were only willing to price match if I told them where the store was, brought proof of the price and store I found it at and from the owners mouth I must change my review to a five star on google. We felt like this was bullying, why should I have to change a review in order to get a price match, especially after all the hassle? We felt like they didn’t care about the customers only what the internet reviews rating is. They were way out of line. So we asked for our money back and decided to take our...

My fiancé and I purchased my wedding band from here. My engagement ring is very unique and I was having a really hard time finding a band to go with it. Many of the other jewelry stores in the area didn't listen to what I was wanting and took really no time to help me find what I was looking for. But here, that was different. I told the sales lady, Natalie, what I was picturing and she listened!!! She led me to what they had in the store, and let me try on several rings, only offering her opinion when I asked for it, instead of trying to persuade me one way or the other. She was able to answer all of our questions, quickly and efficiently, and even offered a catalogue to browse to widen my options. After spending weeks in and out of other stores, we purchased my band after about 20 minutes with Natalie. They had originally told me it would take about 2 weeks to get my band sized, but I had it back in less than a week and half!! Wedding band shopping is stressful, but Henebrys Jewelers provided a relaxing, no pressure, atmosphere. I would recommend them to anyone and will definitely return...

My wife's watch stopped and we stopped in to get a new battery. Being relatively new residents here, we had no idea what to expect. They replaced the battery for her, and didn't want to return it until they were certain it worked. It didn't work. They examined the watch further and saw that the post for setting the time had become disconnected, and to send it off to fix that problem and then open it up to repair whatever else was broken would've cost way more than that very old watch was worth. They showed her a number of potential Citizen watches as a replacement, and one of them had just the right size face at a reasonable price. Then as one person was removing band links to make it fit her wrist better, another person cleaned my wife's rings while we waited. We both enjoyed the conversation with all 3 ladies in the store the whole time we were there, and we were overall very impressed with them and the store as a whole. We will definitely return when our needs (or...