Martin's Pharmacy — Local services in Staunton

Don't go if you need a regularly scheduled medication, it could mean your health! I have been using this pharmacy for over a decade and have the same epilepsy medication for almost as long. Since this is a controlled substance I cannot order more than 30 days worth and refills can only be ordered a week before I am out. This is the second time that I have ordered a refill in the morning and am told it will be ready by the end of the day. This time I waited for the confirmation text (2 days later) that it was ready. It was not, another medication for another family member was. I was told that the medication would be in the following day and finished by that evening. I returned to the pharmacy 2 DAYS LATER and they just received it that morning and I was told it wouldn't be ready until the afternoon. I explained that I ordered the refill 6 days prior and that I was now out of medication for seizures. I got a shrug and then the technician moved back to the computer screen. I am transferring my prescriptions and would urge others to do the same. It's a shame, it used to be the same pharmacist for years, now every visit is someone new and slower and...

Today was my first experience at this pharmacy. I switched because, if you’re familiar with other area pharmacies you would know that all of them are short staffed and you have to wait days to get scripts. I called before going to pick them up and was told that my scripts would be ready in an hour. I arrived, the line was long but that’s to be expected in this area. Staff was friendly, even came out to sanitize counter area after a mask wearing, presumably sick customer left. Definitely a pleasant experience. Scripts were actually...

I have been using Martins in Waynesboro VA with no issues. Switched to Staunton six months ago. My Dr. Called in a new prescription and the insurance company won't pay for it. I called and told them that I would pay the tremendous cost of $6.97 out of my pocket. No the representative told me it is company policy if we know you have insurance you can't pay cash for it and can't fill it. Never had this issue in the past seven years at Martins in Waynesboro. I just paid around 7$ at Kroger pharmacy...