Elite Giftology — Local services in Sterling

I want to preface this message by saying I do not typically write reviews of a vendor. However, my experience with Elite has been exceedingly positive and beyond any of my expectations I felt required to both review and give them my highest recommendation.

My wife and I had made a purchase several months ago. We had a hiccup with the transaction and were initially not happy with what we received. The staff at Elite was professional and spent a lot of time working with us to find a solution. Ultimately, the owner of the company got involved, refunded our initial purchase entirely (despite a stated policy of no refunds for the type of work we had done) and offered us a beautiful replacement at a significant discount, spending a lot of time and care working with us on finding the right piece. All of this was offered after I had already agreed to just a partial refund, meaning they chased me down to make me satisfied...even if it meant addition costs for them.

Elite was responsive, understanding and went way beyond what I would ever expect a vendor to do for a customer. The management cares...the owner cares and had personally spent hours of his time working directly with us on our purchase.

Early into our dealings with Elite, I saw some of the negative reviews online, which admittedly made me a bit nervous. However, while I can't speak for what happened years ago when most of these reviews were written, I can say emphatically that this is company possesses the highest integrity and that they way they catered to my wife and I have made us lifelong customers. I would strongly recommend them to anyone. Trust is important when buying jewelry and you can trust...

Warning for potential buyers!!! Stay away for this store, if you really don't want to get a poor quality jewelry of any kind! There in no return, or they exchange (forget about it, even when you get your item that hes some issues you need to keep it)! I have never be treated this way, the lady in the store is arrogant with attitude. If they could they would try to sell you your own rings taken off from your own fingers. I will never ever go there again and will do my best to spread the info around so no one will do my mistake, thank GOD for the internet that lets me leave the review. They lie, "try" to change your mind, tell you that they are right, and they don't care about costumer, they are only after the costumer's money! Right after they catch someone, they completely helpless with any problems. They supposed to call me and they never did... to figure out my problem, they suppose to call if they get the same ring so I can exchange and guess what I didn't hear from them for about a month, even they said they will call after 2 weeks. I'm...

Terrible place to shop at! The manager is extremely rude. We placed an order for my wedding ring at closing on Saturday and on Sunday morning, as they opened, I returned to the store and canceled my order with the same sales person from the previous day. The sales man said it was fine and gave me back my wife’s ring that we had sent to get cleaned. Both my wife’s ring and the ring I ordered where in the same bag. Hours later the manger called rudely and told us we couldn’t cancel the order even though we were told we could and said she would refuse to give the money back because they had already sent the ring I had ordered out to get re sized. Which is a lie because as I stated the ring that I bought and the ring I sent to get cleaned were together. DO NOT do business with Elite Jewelers. We are now in contact with our lawyers at this point. I regret walking into this store so much. Save yourself the headache and go to a place that knows how to conduct business and treat...