UScellular & T-Mobile — Local services in Sterling

It's been my pleasure to be a customer over the past 8 years except, as all businesses lose quality customer service employees, so has the Sterling store. My friends and I used to be able to go into the store, ask one of the men behind the counter a question and they had the expertise and knowledge to help us immediately. Now recently I've found that those employees have left the store for one reason or another. One left as the company hired a manager that has the most unpleasant and grumpy behavior my friends and I have experienced. Times change, companies change and apparently, companies have to hire who they can...

Just got off the phone with corporate, and they recommended I contact my local store to confirm something. I called the Sterling US Cellular and the man I spoke with on the phone was very short with me. When I asked a question, he cut me off and before the conversation was through, he told me bye and hung up. Very poor customer service; it seemed as if me calling was a big nuisance and inconvenience to him. I had the best experience talking to corporate. How unfortunate Sterling's store...

I'm a long time us cellular customer for the past several years if I ever experience problems I always go to Kari McDuffy. To corrects them. She is a huge asset to your company. Just visited us cellular 1-30-23 my husband upgraded to newer Samsung and I purchased my 1st Samsung tablet. Went threw my favorite agent(again) kari set us up and explained everything about new equipment. US Cellular you have a...