T-Mobile — Local services in Sterling

Updated in response to the lies in the store reply:Deceptive practices the store manger Brock lies about who he is and claims to be district manager when his associates lied to me about promotion I traded in an iphone12 pro max and an iPhone 13 mini and was told I would get 799.99$ for each phone so I upgraded 2 lines to an iPhone 14 never got the full credit for was giving run around for 3 months and was told I’m lying after I had screen shots of promotion and texts messages from T-Mobile . Shady people shady practices . Update :In response to T-Mobile reply . That is a blatant lie I was credited 320 for the pro max and 260 for the iPhone 13 mini as you can see he knows all about my account and did not get the 799.99 I was promised like I said shady people work here . If I need to post screen shots of the store managers contact info and Messages of him claiming to be the District Manager I can do that . As you can see that part wasn’t disputed . Store manger Brock is a liar period . Still waiting on my inconvenience 30$ credit for you lying and ripping me off (since October) lol lies is all this store...

A new customer to T-Mobile: Checked into the details of the plans on a number of occasions. The employees were easy to deal with and well informed as to all aspects of the plans. Everything went well during the enrollment and porting our numbers over from the prior carrier. Alberto Baca was helpful, friendly, and handled the transaction in a timely manner. So far, I'm not disappointed in the signal that I have with T-Mobile. Time will tell as I travel out away from the metro areas. Note for others: I had some breaking up of a conversation and realized I was on wifi calling. Disabled that feature and the problem went away. No complaints regarding...

All I know is the Assistant store manager here really knows what he is doing and very knowledgeable!! Shaun I think his name is, just wow he was EXCELLENT!!! Lucy who was helping me was great as well!! That Shaun guy needs a huge raise!! His boss Brock (sorry if that's not the name) was really great and helpful to!! Thank all of you very much (little extra to that Shaun guy though lol) those other reviews must have been in the wrong store because this was the best experience...