AMC CLASSIC Sauk Valley 8 — Local services in Sterling

It is my job to scout and review movies and movie theaters across the country, and find out why certain theaters are failing at the box office and why others are successful. This one needs serious renovations on many levels. The GM was polite and asked Me how they could improve the theater. Per GM request asked how to make improvements at this theater as follows (and never spoke to me about anything but asking my consulting advice): Start with kiosks and scanners so that people who pay online for their purchases do not have to wait in line with people who had not already purchased a ticket. Online purchases are paying a convenience fee NOT TO be inconvenienced. 2nd fix the sound get new speakers there shouldn't be popping and crackling. 3rd let's get recliners to improve customer service and sales. 4th clean clean clean family and friends were bitten up by bugs. The sticky floors, awful smell and chairs are down right nasty . This poor lady sat on a chair and ended up on the floor. She diligently picked herself up off the floor, embarrassed and sat in a different chair. 5th put the movie showtimes prime-time instead of dinnertime showings. 6th don't tell the customer buying a ticket that the movie you are going to see is awful and not worth the money. You just maybe speaking to a cast member or crew member sent there to review your theater, (like one of the Nelson's). 7th Don't put a feature box office hit in a room, where 5 rows 15 seats in each row are marked off, so no one can buy a ticket for that movie. You just cost that film approx. $10,000+ a week and the production company paid for the distribution. The prices are affordable for this deprived community, but this theater could break a box office hit making it a bust. I do hope this theater makes the improvements. Just improve one room at a time and you will see your sales improve, but as I did tell GM Mariah in private certain staff members are extremely rude and are in mgmt positions. I DO NOT REGULARLY VISIT THIS THEATER, but Javier is extremely rude to me on my visits and has thrown tickets at me across the counter. When I had asked why do the people that pre-purchased tickets have to wait in the ticket purchase lines? I have witnessed him losing his temper with customers and even staffers in front of customers. When this theater was owned by Carmike he did get into trouble for being extremely rude to me for a film event Magnificent 7. Now that this theater is AMC. I was hoping the theater would of got a face-lift. However, I'm only in this area few times a year each time it seems the theater is worse than before and unless serious renovations staff included, this theater will close its door and it will become another empty building in Sterling, IL. When in this area people that know me share and tell me their opinions and experiences of this theater. They rather drive 50 miles away, then to see a film in this theater, for all reasons that I pointed out in the beginning of my evaluation. After my evaluation a letter was sent to an address I sometimes stay at while visiting the area. Please see the attached. Apparently they did not like my evaluation and fabricated accusations of not to return. That's fine, because upon visiting this establishment I'm the one person, people relied on to help make a difference. I would buy tickets in advance as asked hand them out for free at the gym. I have visited a smaller theater downtown, and wow everyone was so nice and kind. Seriously AMC give me one month with this theater..watch, listen and learn build it they will come. Roll out the red carpet for customers they are why we are here. I am a feature Film Producer/Filmmaker/Actress/Writer. We make films to help customers escape into a different world. As WALT DISNEY says we don't make movies to make money..we make money to make more movies..---'JAZ (p.s. I'm expert on customer service I wrote the handbook for the World trade Center (when it was standing) and Associated Press to follow) thank God for Google reviews IT TIME STAMPS WHEN YOU...

I took my boys to an 11:45 matinee show. I paid online for tickets (great ticket prices). When I arrived and told the fella working at the counter that my tickets were purchased online, I was lectured to never do that, because there's tons of hidden fees and it's cheaper just to purchase straight from them... Yada, yada,yada.. anyways, I took it all with a grain of salt and went on with business.. 1 bucket of popcorn, 3 drinks, a bottle of water, 3 candy snacks, and $63 later we were on our way to the show 15 minutes before showtime. When we got to the auditorium, the lights were already dimmed and nothing was on the screen, but thet had sound from random ads playing, so we couldn't see anything while navigating to a seat. We sat there for 20 minutes in the dark noisy room until the previews started playing. Then the projector was finally turned on.. the screen had seen better days. There was a bad wrinkle on the top side with a bad blotch (or hole) in a different spot. The volume was turned up way to loud too. Half way through the movie, I went to get a refill on our popcorn...but they wouldn't do that for me because I'm not a rewards member.. also didn't have the season bucket.. just the one they sold me.. forget the fact that I just spent $63 on concessions.. I told the attendant that was a ridiculous rule and decided not to get more popcorn.. even though every other theater..ever.. charges $1 for a refill.. whatever.. we got through the movie and left. We won't return to this one. Takeaway: For a standalone AMC theater, this was very run down with poor customer service. I'll stick to the small ma and pop theater in Princeton before ever coming back...

i saw lego movie no good brief sum know, like, zippy-zap about him. We just talked earlier. I mean, all he does is say yes... ...to everything everybody else is doing. You know, he's just sort of a "Hmm!" Little bit of a blank slate, I guess. That'll be $42, please. We all have something that makes us something and Emmet is... ...nothing. There you go. I told you I was a nobody. Oh. It's the perfect cover. Cover? Cover for what? I can't break him. Take him to the melting chamber. What? Aah! You're gonna melt me? Am I gonna die? You'll live. You'll be fine. President Business. I have him right here, sir. Yes, we've told him he'll live so he doesn't try to escape, but, um... ...we're lying to him. Wait, what did he just say? Hold still. Wait! There's obviously been a mix-up here. You've got the wrong... Ow! Ow, ow, ow! That is gonna start hurting... ...pretty soon. Ow, ow, ow! No, no, no! Whoa. Who are you? It's you? Come with me if you wanna not die. Hi, everybody! How's the melting goi...? Hey, hey, hey! Red alert, red alert. I need everyone, repeat: Everyone, to go after The Special. The tunnel's that way. Oh, boy! Oh, sir, you're brilliant. We'll build a motorcycle out of the alleyway. Ow. Oh. So, uh, didn't catch your name... ...or anything about what you're, uh, up to. Or what we're doing here. It's brilliant, sir, that you pretended to be a useless nobody... ...but you can drop the act with...