Sundberg America - Distribution Center — Local services in Stickney Township

Great customer service. I want to thank the gentleman that stayed late on Friday night to help me out. (I'm sorry I didn't get his name) I was sent there from another location that didn't have a defective part that was just purchased a few days prior. Trying to get there in Friday traffic I was running late and got there after they closed. At first the guy in the warehouse said, go away we are closed. Can't do anything. Then the gentleman in the showroom let me in and helped me get the part replaced so I could get my furnace working and have heat again. He could have sent me away and I would have been stuck without heat on a cold night, but he stepped up and helped me out. I am also in the customer service business and after a long day at work, especially on a Friday night, you just want to lock the doors and relax, but you took the time to help me. Thank...

I got used part (that did not work)as a new one sold by the State Street store. 51st street store got a new one (within few days) and took the bad one back. I would give 5 stars but the salesman took my name and phone number but did not call me back to let me know that my part was in. I have been Sundberg customer for over 20 years and this was my first problem. So go all other interactions they...

Sourcing appliance parts can often be tedious, but with Sundberg America, it was a seamless experience. Their extensive inventory ensured I found exactly what I was looking for, and the delivery was timely. The staff was knowledgeable and offered helpful advice when I was unsure about specific parts. Their commitment to quality and customer service...