Dear The Beadery,
I wanted to share my concern regarding the infinity jewelry featuring the orange smiley faces. Unfortunately, I was informed that these pieces are not covered under warranty, cannot be guaranteed, and cannot be replaced.
My anklet lasted approximately five months, during which I attempted to have it rewelded four separate times. On my most recent visit today (the fourth attempt within 45 days), I was told that the chain is made of brass and that the only option is to continue reattaching it.
This has been very disappointing, as I do a significant amount of my Christmas shopping at your store and consistently make purchases on game days. The anklet I purchased with my best friend was meant to be a long-lasting keepsake, and I feel that five months of wear does not meet that expectation.
Given this experience, I am now reconsidering where I shop for jewelry and gifts. I hope you will take this feedback into consideration, as I have truly enjoyed supporting your boutique in the...
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