American Fine Furnishings — Local services in Stockton

UPDATE I would like to provide an update to my former review of this company. We have since been in contact with the Manager and he was very apologetic about his actions and has made every effort possible to make this right. I appreciate the humility and humbleness. We are all human and make mistakes but that is a part of evolving and becoming a better person. I am updating from 1 star to 3. Thank you for making this right.

Former review- I just had the worst experience of my life and it was with this company! My father, who is disabled, ordered a specialty bed and specifically told the salesman it needed to be delivered upstairs to his room. The deliveryman showed up and once he was told where the bed needed to go, he immediately became irate and disrespectful to my father because he wasnt told it needed to go upstairs and he was the only one delivering it. My father apologized to the man and asked if he wanted to just come back another time. The man said 'i'm already here now' and stormed back to his truck. I advised the man that he cannot speak to my father in that manner and it may be best if he just leave and we cancel. He said YES and stormed up to me to insist that it was my fathers fault. I again asked him to leave. I told him i would file a complaint and he said 'im the manager!' I pray no one ever does business with such an insensitive company like this and i truly hope that this individual is reprimanded for his actions. You cannot treat people like this. With the way he got so upset, i feel grateful that i didnt let him...

Walked in today and the employee's were arguing with a lady at the back of the store very loudly. Me and my fiance ignored them and walked around the store looking for a new couch / love seat.

We found something we were interested in and took a few minutes to sit and try it out. The lady the employee's were arguing with left and they went about moving a table. We were still looking at the couch and I pulled out my phone to take a pic of the couch so we could compare it to another couch we seen the day before.

The two employee's who were just arguing with the lady previously yelled at us across the floor that there was no pictures allowed and asked rudely if I did not see the signs scattered about regarding no pictures.

I asked why they do not allow pictures of their items and they said because they do not. I then left the store and do not plan on returning. I found the employee's to be rude and their policies to be unreasonable and down right stubborn.

I realize in this day and age stores are fighting to stay relevant up against online retailers like Amazon. Some companies feel people are using them as a amazon showroom (look at it in real life and then buy it from amazon) and instead of changing their business model to fit the future they are stubbornly trying to stick to the old ways. Well good luck with your 20th century business model American Fine Furnishings.

p.s. Stopping people from taking pictures wont stop them from writing down the manufacturer and model of your stuff and finding it online for...

This place is going down hill...Shady dealings with Johnny!! placed an order for Ashley Furniture and several days later tried to cancel the TV stand as it was no longer needed. He stated "well i have to call them to make sure there is no cancellation fee". Never heard back and called him and he says "well no one works on the weekend, so i don't have an answer". I contacted Ashley Furniture myself and let them know i wanted to cancel an order through one of their retailers and was told that there maybe a cancellation fee. The Ashley Furniture rep assured me that there is no cancellation fee and the retailer just want to give me the run around so that he doesn't lose a sale!! Now Johnny won't answer his phone....Well guess what Johnny, my bank will take care of you and i had a previous good experience with you years ago when i purchased furniture from your business. Not sure what happened but i will never purchase again from you as you are operating like a crack fiend... Even the receipt you provided has no details of the items i purchased i.e. model number etc.. all it says is TV stand and Round table.... Trust me i will be reporting your business to the BBB and all other places so that consumers avoid this business like its...