Floor & Decor — Local services in Stockton

Exceptional First Impression – A Remarkable Pro Manager! I recently had the pleasure of visiting this store for the first time, and I am compelled to share my outstanding experience, largely thanks to the exceptional leadership and customer service provided by the Brian Calleros ( Pro Premier ADM). Brian, demonstrated an impressive knowledge of the various flooring options available, providing valuable insights into each product's features, benefits, and potential applications. What truly set him apart was his ability to communicate complex information in a clear and accessible manner. Additionally, Brian displayed a genuine interest in understanding my specific needs and preferences. Brian took the time to listen, ask relevant questions, and offer tailored recommendations. Its been a long time since I have felt the pleasure of visiting a retail store and receiving an excellent customer experience like I did yesterday on...

Store is huge an love that its next to home, don't have to travel to the elk grove store anymore . Pros in the back are very helpful , especially dulce, she was wonderful help with helping us choose out our floors , leaving a 3 stars only because i have had a bad experience with rafa , his attitude is terrible. i have went in 4 times and 3 times i have seen him being rude to his co workers an not helpful when i ask for some help . always seem to be speaking with a woman , when i asked for help in tile department , he didn't come to help me at all for about 15 mins due to him to busy chit chatting. i have had good experience with everyone else except him. other then that issue . store is great , clean , organized .Me an my husband are super happy with...

I came in previously calling before hand asking if they did price match and was told yes so excitedly i came in with the intent of buying vinyl for my living room i walked in and immediately got ignored i asked for some help and was given a grunt and told ya they’ll help you soon i was there for about 15 mins before anyone even walked my way after i finally got someone to ask me if i needed help they had a attitude so not only did i waste about 20 mins of my lunch time to get ignored but i also got met with an attitude this store sucks works on your customer service no wonder the reviews...