Never been here before. The young lady with short black hair in charge of the "covid" wait line for their store, has a horrible customer service approach. She got snobby and all covid police on me when I let her know how poorly she was doing her job and the lack of expectations for their customers. There are no signs outside letting customers know they have a minimum amount of people at a time in their store..instead of being outside in the Hot sun with their customers, she is inside the store trying to direct customer traffic, and not noticing other people not in line were walking in and making us wait longer. I didn't get the vibe that people there were happy to help cusotmers.. So, don't expect...
Read moreSo usually I love this store; I do. But one of the new employees told me that what I was looking for WAS indeed back & processed but the MANGER is the only one allowed to bring stuff out; the worker couldn’t even bring me one of the items… I waited round for hours; usually it’s a joyful time being in the store, musics great, employee are great but the one manger Naomi is the one who is not letting employees bring items out. When it’s process &. Ready. Racks of blankets have been sitting by the door for days; Character items are being Favorited on when...
Read moreManager just makes up prices ,super rude. Purchased a Halloween pumpkin cat for $12.99 got another pumpkin one same brand and collection without a price I had to wait a while for her to get me a price and she went to a completely different area and gave me a price of $24.99 from a completely different brand and size. So double what the cat one costs??? Doesn’t make any sense. Total waste of time. I hadn’t been here in years because of my bad experience a few years ago and i regret going...
Read more