See's Candies Volume Savings — Local services in Stockton

UPDATE: Received a private message and the direct number to call the concerned, but very gracious, Territory Manager, who has worked for See's for decades. That combination of factors speaks so well for the company.

After speaking with her I'm raising this review from 1-star to 4-stars.

After I was over the anger I was feeling at the employees for how poorly their behavior reflected on a company that so CONSISTENTLY delivers "The See's Experience" each time you walk in the door (it's amazing to me that See's, as a large organization, are able to get all employees to adhere so strictly to their model that it feels SEAMLESS); it wasn't until the model was flagrantly NOT followed that I realized how CONSISTENT they are!

I wasn't looking for heads to roll, not in the least. However, I DO hope it was a learning moment for "newer-to-the-workforce" employees, that EVERY moment a customer is in the store, the employees are part of the "See's Experience."

12/8/21: Just spent $130 in there, and other than one, more mature, kind lady, the rest of the “help“ needs some serious customer service training.

The problem is the store was seriously overstaffed, and the 18–20 year olds, together, were still at an age where they are perhaps still needing to be “cool“ in front of each other. The end result is they were laser focused on each other, versus doing anything helpful to create a positive, welcoming environment for your customers.

The guy “in charge“ who might be 22, or 24, unfortunately hasn’t risen above the rest, because he let this happen. So, sadly, he tries to display his “leadership abilities,” by carrying himself with his chest stuck out and answering the customers questions with the ever so slight air of friendly — yet loud, so that all the team can hear his command of the customer — condescension.

AND, of course, this attitude carries throughout the entire team, such that when ANY store rep (with the exception of the kind, more mature, obviously new lady) is asked a question, the responses were given with an implied “stupid“ at the end of the answer.

You need to send some secret shoppers in to observe your night crew, and address this horrible situation, ASAP. It is one of my great joys to buy sees candy for people I love at each holiday. This Was singularly the worst experience I’ve ever had in any Sees...

See’s candies are the bomb! However, their website manager is a one star. A company as large as sees candies has the absolute worst communication for their customers. I attempted to go to their L St. store which shows open on their website and when I got there not only was it completely empty. It was completely shut down. I don’t know how long they’ve had this location closed, but their website says it’s open and that it’s a discount store. I decide today that I’m going to go to their Stockton Volume discount store. Their website hours on Google and on the webpage say they are open at 9 AM. I got here at 9:06 and there is a big closed sign in the door with a small little calendar that they’ve had time to create with their holiday store Hours showing they’re not open until 10 AM. It’s rather frustrating when people travel to use your volume discount stores and you cannot keep your information correct on your website...

I am a see's Candy fanatic. Best candy around. My husband went in there three different times to get me a box of chocolates. He always hand picks for me. I like dark chocolate and I don't like Carmel. When you're paying not just a pretty penny, but a Beautiful penny. You want what you want. Every time they put Carmel Pieces in the box. This means there Not putting everything in the box you ask for. So he took me to pick out my own. And sure enough, some of the pieces I asked for were not in the box, and I had CARMEL. So, When I was done with all but the Carmel, we went in with the box and and gave them back there Carmel. and I told her what had been happening. I got a sorry. That was it. All these boxes were 5Lb boxes. Including the box I bought that day. That's way to much money, to Not get what you want. And...