T-Mobile — Local services in Stoneham

I went into the stoneham store on 8/11/22, and was greeted by Fab. He turned out to be a life saver as i went in to have my screen protector on my samsung galaxy 10 se and Fab told me that my battery in the phone was swollen and my phone could potentially catch fire. I was horrified. I immediately looked at the next phone up from the one that I had. Fab not only showed it to me but helped me purchase a screen protector snd case. Best of all he did this all thru a promotion so that this 800.00 phone is costing me 400 He also traded in my old phone and put that towards the new one. I cant say enough about how Wonderful Fab was to deal with. He transferred all of my info from my old phone to my new one. He explained everything he was doing. He was extremely patient and very pleasant. He is truly an asset to your store !! ...

My girlfriend and I approached the T-Mobile store without an appointment near closing time and with the consideration of changing cell phone carriers (from Verizon). We were approached by Ricky a store associate who happily scheduled us an appointment for that day about 5-10 minutes later. After discussing with Ricky and Mariah our options and the cost of the plan, we were sold. These two were super helpful in making our decision and providing us with exceptional customer service every step of the way with this decision (from picking a phone to "porting our existing phone numbers to activating the service the next day [and they even stayed late for us beyond the closing time]) and making us feel comfortable making the switch from Verizon. Highly recommend...

Worst experience in a T-mobile store with lacking customer service. Used to frequently go there for accessories and was T mobile customer before. IDK if they are new people I was there to get accessories for my device only, Josh was the guy who was supposed to help me out. He desperately wanted me to switch to T mobile although it was more expensive than my current plan that i have. Once I told him that i don't want to switch he said the ongoing deal is not available for you anymore, which was honored on the website and the store itself. Wouldn't recommend going to the store, Burlington one is closer instead just go there, they are better and nicer. Never going back to the store. Horrible customer service by one guy and...