Burger King — Restaurant in Stoneham

Quick bullet points:

If you don’t have an item, don’t let customers order it on the app (ice cream)

Even if they do order ice cream and you are out, when they check in at the menu board, tell them there so they can pick something!

If you make it all the way to the window and finally tell them you’re out of ice cream, please give the customer options to replace it instead of staring at the customer expecting the customer to do something about it. I can’t get a refund on the app when half my order is already in my car, and I have no idea what else there was because I specifically went to you for ice cream.

Maybe an “I’m sorry” somewhere in there would have helped smooth things over just a bit.

My goodness, I’ve finally become the “back in my day” guy because I swear customer service was better even just 5 years ago. Please do better by...

I've had good, and pleasant Burger King experiences before at other locations.. this wasn't one of them. My burger was slightly above room temperature; this was the highlight of the meal. The French fries were warm, potatoes logs with a flavor duller than the dry texture. But the worst part was that the mozzarella sticks were too hard to bite into and were brown insides. The inside of these cold mozzarella looked like an over backed ziti noodle.

As far as the establishment goes, the interior decorated probably from late 90's has been obviously unchanged with missing swivel seats, slanted tables and walls covered in glue from old poster. In addition there was no salt and pepper, and one of the ice machines didn't work. No wonder we were the only customers in there.

Although the staff...

This is by far the worst Burger King ever. I have given them several chances because they are convenient and have some ok vegetarian options, but i have ordered from them dozens of times and I can honestly say that they have gotten my order correct one time in all those times. I have a tomato allergy and the last time they messed up my order, they put tomatoes on all the burgers, they forgot all the drinks and icecreams and forgot a couple of fries. They refused to refund me for any of my order and told me that i complain too much. I told them the only reason i complain is that they mess up the orders all the time. At any rate, i will never order from them again, and if you are wise you would...