Furry Tail Shack — Local services in Strongsville

DISRESPECTFUL to CLIENTS. I am writing about the extremely unprofessional customer service I just received from Justin, one of the owners who screamed at me in rage regarding a cancellation I was requesting to process. I was cancelling a reservation within 24 hours due to my dog's illness, to which he said he was going to charge me anyways -- with a very defensive attitude. The cancellation policy is: you must pay if cancelling within 24 hours. I asked if it could be waived, since it was due to illness, which I was even willing to bring in the vet's assessment. Justin rudely interrupted me and said absolutely not, and raised his voice even louder. This is not even the worst issue I had this morning when dealing with this short-tempered business owner who does not understand the value of treating their clients with respect. He spoke to me in a condescending tone and made me feel my business was not valuable. It was clear that he had no interest in helping me and just wanted to argue with me instead of negotiating. I offered to come an extra day when my dog was well to make up for the cancellation. I had to hang up the phone, because he continued to scream at me. Due to this unacceptable and frustrating experience, I will no longer be doing business with the Furry Tail Shack. I would never recommend this business to anyone, and will be sure to share my negative experience...

Furry Tail Shack is a doggy day care center, pup cafe and store in Strongsville. Co-owners Mariette and Justin run a professional operation and are totally devoted to the care and well being of their campers, providing stimulating activities and exercise throughout the day. They take it in turns to work one-on-one with the campers to build their confidence and agility. Furry Tail Shack also offers hydrotherapy services for ailing dogs. Our Samoyed has been a camper at Furry Tail Shack since it opened and can't contain her excitement as we near the facility on the way to camp. Clients are kept up-to-date with a monthly newsletter that includes a helpful article on canine care and the Furry Tail Shack store is well stocked with healthy foods and fair trade toys and accessories. Stop by the cafe on summer Saturdays for fresh cool treats to enjoy...

We just want to thank Mariette and Justin for all their hard work and patience while working with our pup, Barkley. Barkley was diagnosed with elbow dysplasia at 8 months. We saw an orthopedic surgeon to determine our course of action. The doctor suggested hydrotherapy because of his young age. We began hydrotherapy at The Furry Tail Shack twice a week. After 5 months of hydrotherapy, Barkley is no longer limping or showing signs of discomfort. The doctor was impressed by his range of motion and felt his progress was the best outcome he could have hoped for even if he had surgically intervened. He was also impressed by Mariette's attention to detail and the progress tracking notes she provided. We are very grateful to Mariette and Justin for caring for our pup while he is in their care. He absolutely loves going to camp at The Furry...