EVgo Charging Station — Local services in Sturbridge

Horrible. Machines constantly going offline, taking cars forever to charge because folks have to get out of car, unplug and restart the charging session only to have to do the same thing 10 mins later. Also, states these are fast chargers of 200kw but didn't get over 73. Additionally the location of the chargers is hidden behind the power station so pulling out of the spots is dangerous as cars entering the shopping plaza come flying in at fast speeds from down a hill and you have to say a little prayer before pulling out of the charging spot. Sat there for 90 mins yesterday, had to call EV Go customer support (they were great actually) who had to reboot machines multiple times. Customer service also wasn't able to offer me any charging credit or refund for the broken machines and said I would need to send an email and maybe they would approve a refund but not likely. Will never go to this station again and will avoid EV GO chargers whenever possible. What...

Charging sessions end randomly. Happened twice to us on two different days and once to another car while we’re were discussing it.

Never been a problem for me elsewhere. Customer service was nice but tried to say it was something we did. I know this stop randomly disconnects so I walked over to the station periodically to check the charging station display while having lunch. Checked three times and thought I was safe. It stopped 3% later and cost me an hour of waiting on an 8 hour trip.

Oh and it’s a EV charging station in 2024 so it follows the rule that 25% of the...

I've used these chargers 5 or 6 times in 2023 and every time I've been here, March, September and November, I've run into issues with them.

3 times at least half of the four chargers are down and it's a guessing game as to which one works that day because there are rarely indications as to which work. Only once have I gotten close to the advertised maximum charging speed for my car (150kw) and every other time it is a fraction of advertised speed, (I own a 2023 Volvo for reference) ,indifferent to time of day or others using chargers. I give it points for being easy to...