Sturbridge Antique Shops — Local services in Sturbridge

Visited shop and was interested in purchasing a book priced at $5. Decided to continue looking throughout store before going to the cash register. Realized there is a second floor and there wasn't a sign that said I couldn't visit this lower level so I decided to visit the second floor. Halfway through my time on this floor, a very rude woman who clearly worked there decided that I looked like someone who would steal a $5 book. She physically took the book out of my hands and emphatically told me that I would have to pay for this book at the front. I tried to inform her that I knew that but was still perusing the store and would pay for my item when I was done looking around. She didn't care about that and still firmly informed me that she would be taking the book. How can a store not allow a customer to look at the goods they are trying to sell? Why would any customer come into this shop if they are made to feel like a common burglar? Furthermore, couldn't this woman have purveyed the same information by being polite and respectful? I work in customer service and this was in no way to treat a customer. I hope that the staff realizes that they can't treat people this way if they want to continue to stay...

I like this shop and I spend several thousand dollars every year with their dealers. But their actions today were ridiculous. It’s a simple business rule: if you post hours for your business, you should adhere to those hours. Closing at 5:00pm, especially on the Sunday of Brimfield, means that you close at 5:00pm - not 4:30pm, 4:40pm, or some other arbitrary time. Forcing all customers out 10 minutes before the shop is supposed to close is poor customer service…but arguing with customers (as two elderly workers did) that the time on my cellphone is incorrect and the $1.95, battery-powered clock purchased at Kmart twenty years ago is the only correct provider of the time is simply ridiculous. I’m old just as the workers are - but I know that the time shown on my phone is far more accurate than that of an old, battery-powered clock. I also know that arguing with a customer is just plain stupid and these argumentative workers would also likely be the first to bemoan declining sales. In closing, if this shop doesn’t want to keep their posted business hours, they should change their posted hours, sell the business, or simply...

My favorite shop just outside of Brimfield and located in beautiful Sturbridge Village. One of the great multi-dealer centers on the East Coast that still focuses extensively on antiques, Wonderful mix of linens, glass, furniture, lighting, primitives, artwork, and more. Two large floors filled with treasure, and something for everyone. You can easily spend 1.5 hours looking at some wonderful dealer booths full of quality antiques and fair prices! If you enjoy early lighting, the shop has numerous kerosene figural lamps including examples of whale oil. Very friendly staff that was helpful and engaging. A must stop in this wonderful area of Massachusetts that continues to deliver the finest in...