Subway — Restaurant in Sturbridge

I ordered a Turkey, Bacon & guacamole signature wrap from their menu. Instead of Guacamole I asked for ranch. Somehow this was no longer a signature wrap and I was charged an extra $.75. They did load the sandwich up and it wasn't bad. I did see the manager "Amber" and asked about the price difference when it is clearly marked $6.99 on the menu. She told me that's how they told had been told to price it. I then asked for my side of guacamole at which point Amber left and hid in the back. Not sure this is how customer service is supposed to be? Subway has always been a nice go to place for a quick delicious meal. No more for me...

It also seemed it wasn't just me having problems with this manager today as someone was complaining about his sandwich not being made correctly and as I was leaving another customer complained about the tables being sticky & dirty.

Having a restaurant run this poorly inside of a Walmart reflects badly on not only Subway as a chain but also on Walmart for having them in the first place.

Note pictures attached to this review evidence the $6.99 I was expecting to pay for this signature wrap.

Note that when two employees are working, instead of the manager going outside to smoke that manager could assist the employee so that someone ordering two sandwichs can eat together at the same time. Instead one sandwich is made and allowed to grow cold while the single employee makes the second sandwich so that the manager can go outside and...

Came in today for two sandwiches. Upon approaching the counter there was a younger lady I think named Alissa? She was “training”two people about menu changes whose names were Fiona and Matt. While her back was to Matt while she waited on the person in front of us she was explaining the menu changes. Everyone she spoke to him he rolled his eyes. While she was making our sandwiches she clearly told “Matt” to Not spray the glass cleaner on the glass but on the rag. He sprayed it on the glass and the over spray went on the food prep area. If she had not finished making our sandwiches… we would have walked away. Upon Alissa’s departure from the store I would think because her shift ended, they moved so slow, didn’t speak to anyone. Fiona was left to make sandwiches alone while Matt just walked around with a clip board. There were at one time more than 3 people in line waiting…. He never stepped in to HELP! We sat at our table and watched Matt temp food and not speak to ONE CUSTOMER! He spent most of his time in the back… Wouldn’t one think upon training folks that rush hour, supper time would be a reason for two people to help?? Once they were left alone they were in no hurry to move and get the line down. I snapped this picture to show how while we were eating Matt spent most of his time.

Drivers are coming in expecting to Not have to wait 20 minutes for a...

The food is always good at Subway. It's a shame a bad employee can ruin a meal. The store is in Walmart and very convenient. When we got there this evening there was a sign that said "On break back in 15 minutes" but no time was mentioned. I was hungry but we shopped and then came back to eat. After we ordered I commented, with a smile, to the female employee that it would have been helpful if her sign had a time on it. With a careless attitude she said, "I never put a time so there won't be a line when I get back." Not customer friendly. I'll probably eat there again but not if she's working. Hope her boss sees this and additional training is...