Verizon — Local services in Sturbridge

I am very dissatisfied. There was a male employee (I would know if I saw him) that sold my twins new iPhones around the tax-free weekend time last year. He tells me that the insurance is great I should get it as a family that it's only $100 deductible I just bring the phone in they swap it out at the store. I can give them my old phone. He tells me my Moto Z4 was a dinosaur that if I wait a month after getting the insurance I could crack the screen and bring it in and they could just swap it out for a more updated version. Of course I didn't do that I held on to my phone until recently after owning it for years the screen was broken and it turned blue and I can no longer use it. I go into the Verizon store where that employee was working that day and another employee tells me I have to go through asurion to use the insurance. My phone broke on a Friday. I went in first thing Saturday morning. They tell me I cannot get an overnight on the weekend that I had to wait until Monday so I went from Friday night until Monday around 4:00 pm without a phone. The phone I received was the same dinosaur still a 4G and it works way worse than my previous phone worked glitching out shutting off when I push on things and not responding. When I called up asurion they said oh we have a one year warranty as long as it's not damaged but will again send you the same phone. Keep in mind this was the same dinosaur of a phone. Long story short it's not worth getting the insurance in fact I would recommend you going to Walmart buying $100 or $150 phone and not getting locked into one of their contracts. Just get the insurance from Walmart (a one time fee) and in fact you can sign up at spectrum where it's cheaper to have a phone plan than Verizon. Verizon just gets you looped in so you can never get out of their plan with these contracts just deception all around if you have insurance trust me it's not worth it. Here is something Verizon does not want you to know it is way cheaper to have a prepaid phone because there is no contract associated with it and they want to keep you as a customer it's the people in contracts they don't take as good care of. I have a relative and he pays way less for his cell phone as a prepaid customer than I do in a postpaid account. I gave them two stars because it's clean...

Retail sales Specialist Zach Chase was on his personal phone, watching football on speakerphone volume for his noted “huge fantasy league” the entire time he was helping me and my fiancée switch my phone over from T-Mobile to Verizon. He was also listening to Fox News on his right AirPod, as noted on his Apple Watch that was showing the whole time. The process of porting me to Verizon was done incorrectly; Zach even notably ignored the call from T-Mobile support that came through to correct the port transfer pin. He assured us everything was done correctly and was looking good on his end. However, that was far from the truth. We had to go to another Verizon store later that day when we realized something was wrong, and my old T-Mobile phone was active and still working when it wasn’t supposed to be. I tried calling Zach like he said to if we had issues, but he didn’t answer or return my calls. The second Verizon store in Millbury, MA, confirmed that Zach did not do the process correctly and apologized for his behavior in not giving us his undivided attention. It’s been 24 hours and my phone is still not working correctly. I’ve had two phone calls with Verizon and with Apple, trying to fix things. I really hope Zach’s behavior gets addressed. If football is your priority over your customers, don’t work a job where you have to serve customers on Sundays. So far, not a great start...

I came in in July with a broken phone. I was very careful to explain to the person helping me that I am on a fixed income and could not afford what he was showing me my new bill would be with the new phone. He ASSURED me I was getting a promotional offer and after 1 - 2 billing cycles I would get a credit for the extra $30/month and my bill would stay at $69 going forward. Well surprise surprise, for the third month in a row I'm being charge this extra $30 out of nowhere when I explicitly said I cannot afford this. People who are disabled only get a set check each month and now I'm stuck. Been a loyal Verizon customer since 2007. I feel lied to and taken advantage of. I was extremely confused in the store when the person was explaining everything to me but he assured me the bill would "fix itself".

EDIT: I was prepared to edit this if this issue was resolved but it’s been 2 weeks, 2 emails no response. I was promised I was getting a promotional deal. I was promised my bill would not go up by much. Too bad this is what being a loyal customer gets you. Lies and...