Cellcom — Local services in Suamico

Usually, I like the customer service but I also go to a different location. My elderly father went to the Howard location and he told me all this information in which a lady customer service person had informed him which was completely false today. I am thinking she was trying to keep an older person on a higher priced plan. I had told my dad to look into the prepaid plan...she told him he had to have his own internet service in order to get data...not true, I had to inform him no that capable WIFI connect was only if the phones went out again he could connect to make useable. She also told him he would have to give her his checking account number to get the funds automatically withdrawn...not true either...I informed him he could pay for the entire year right away. I find it concerning why a customer service person would give inaccurate information. This is the second time he went in within a two week time period because I told him about prepaid plans being cheaper. The first time he was just told that he was on...

We had cellcom in the past, they were great. Now we've had them for less than 2 months and are wondering what happened. Our service is sketchy at best. My husband and I have the same phones and bought them at the same time yet our signals vary a lot. We're at the lake I have 2/3rds signal he has none. The phones are Inches a part. And other times I have none and he has a signal. In the middle of Green Bay I had no signal. We called she said bring it in when it does that.....what is that...

I had a great experience when I stopped in to switch my plan and get a new phone the other night. The two guys that were working were very friendly and knowledgeable, they helped me find the perfect phone, took the time to transfer over my apps and all that jazz, and even adhered the liquid screen protector because I was worried about messing it up at home. Overall I had a great experience and would recommend stopping in if you are looking for...