GameStop — Local services in Sugar Land

This review will also be forwarded to corporate. Waited in line since 2 am for the Prismatic SPC. When we were let into the mall, the paper said they only have 15 when stock checkers reported 22. There is likely a high possibility employees backdoored product and saved some for themselves. This was understandable since I didn’t expect employees to line up for pokemon and then go to work (that would be dreadful), but the audacity of this store to backdoor ONE THIRD of the product AND enforce a TWO PER PERSON limit instead of one per person is outrageous, inconsiderate, and unfair. Additionally, this GameStop HONORED the SPC for a line cutter, although other people in line testified that she cut and was therefore NOT ENTITLED to any product. Your handling of Pokemon drops is disorganized and is indicative of a lack of care for customers. You could at least discuss with security/mall personnel where the line should start and NOT tell customers “Oh the line could honestly...

Came in to get a new headphone set for my boyfriend. Only one lady was working and she answered all my questions politely and did not try to get me to go over budget.

I’m not a gamer so it was nice having her ask me about what games he plays, what console he has, and if he prefers wireless.

Her response to my answer was, okay well here’s 3 options for you. Since he mainly plays RLC he moves around a lot..these are perfect for movement. This set here I like because of the quality of audio…etc

Coming in with absolutely no knowledge and this kind lady helped me make an educated decision!

She also carried a big a$$ ladder by HERSELF because of course the one I picked was at the absolute top. Lol

I wish I could remember her name but she has fair skin, dark hair, and...

If I could give 0 I would. We placed orders yesterday for items. Wake up today to our orders being canceled. This is not the first time. We know what you guys are doing. Employees come in in the morning and because it's a hot item a lot of people want, they are canceling orders and keeping the inventory for themselves. That is so messed up, we spent over an hour yesterday shopping. Only to wake up to the store canceling our order (conveniently shortly after the store opens) so they can keep the product for employees. Terrible terrible terrible. No wonder it's going out of business with tactics like that you will definitely not be keeping...