Bomgaars — Local services in Sullivan

I had a horrible experience with this store and how they handled my exchange. I called and was told I could bring my defective chainsaw in the store with my original receipt and exchange it for another one. I walked in the store and explained to the young man cashier what I needed. Another lady worker came to the register and kept questioning me about who I talked to and when I called. Then she asked for a credit card. I was confused why she needed a card for an exchange. She said she was doing a return like I asked. I asked for an exchange and I never even spoke to her, she jumped in to help the cashier and took over the process. She paged for a manager a couple of times and stared at me like she didn't want to help me. She finally told me to go get another one and never offered to have it brought up front for me. There was no other exact chainsaw on the shelf. The same lady told me that if it wasn't on the shelf that they did not have it. I told her I had just drove 50 minutes to do this exchange. She asked where I came from and when I said Fenton area she tried telling me there was another location in our area, which there is not. FINALLY, a couple of employees, including the rude lady, came to the aisle where the chainsaws are and gave me the display chainsaw and did the exchange. I did not feel like the employees wanted to help us or deal with the exchange. I also felt like because of all the questions they did not believe I called the store and was instructed to bring it up there. I will not spend my money at this store or any Bomgaars again. I also tried to call Corporate and file a complaint and was hung up on. This is not how to run a...

I went to buy a new pair of rubber boots for fishing,the creek and what not. As I'm shopping I noticed that there are 3 different priced tags on the identical boot,3 different sizes( Irrelevant). The pair I want is a size 6 for 27.99 ,the size 13 is 21.99. I take both pairs to register and ask why the difference in price for the exact same boot. The cashier rings up the size 13 it comes up 17.99. I'm thinking SWEET.Not so sweet... Ring up size 6 and it comes up 27.99. hmmmm he says they won't honor the 17.99 price for the exact same boot that rings 27.99. Now we get to the manager (Bri) who comes up with the explanation that they choose " specific items " to go on sale and apparently my boots didn't make the cut. Ya.... So I didn't buy them. Such nonsense! I want Orschelins back. They would have given the 17.99 sale price. BAD BUSINESS. Don't forget your in rural...

I BOUGHT 2 MENS FLEECE LINED FLANNEL JACKETS AT THE SULLIVAN STORE TODAY. THE WERE MARKED $29.99 . THE SIGN ON THE RACK WHERE THEY WERE HANGING SAID- MENS FLEECE LINED FLANNEL JACKETS $19.99 WHEN I GOT UP TO THE CHECKOUT, THEY WERE $25.99 EACH. I QUESTIONED THE GIRL AND SHE CALLED ANOTHER GIRL WITH WHOM I WENT BACK TO THE RACK AND SHE SAID THE SIGN WAS FOR SOME HOODED FLEECE LINED JACKETS ON THAT RACK. SHE SAID THEY WERE SHORT OF RACKS SO THEY HAD TO COMBINE THEM ON THE SAME RACK. I TOLD HER THAT SHE NEEDED TO MAKE A NEW SIGN BECAUSE THAT WAS NOT RIGHT I WAS VERY DISGUSTED ABOUT IT. I THINK SOMETHING SHOULD BE DONE ABOUT IT. SHE SAID THAT SHE HAD TO EXPLAIN IT TO ANOTHER CUSTOMER THE DAY BEFORE. WHAT DO YOU THINK ABOUT THIS? THANK...