Image Realty Group — Local services in Summerlin South

I've been an out-of-state client with Kevin and his team managing several of my rental properties for a number of years. There are numerous positive aspects worth highlighting, including their professionalism, demonstrated by their consistent updates on tenant vacancies, turnover progress, and proactive handling of maintenance issues—especially larger expenses, for which they typically gather multiple quotes.

Their fees, while not the lowest, are modest and align with market rates for property management. An additional advantage is their significant experience gained through managing several hundred properties, providing economies of scale and valuable insights into a broad range of tenant-related situations.

I've exclusively purchased my properties through them, so I can attest from a buyer’s perspective, as well as from my experience with their property management services. The commercial property management software they utilize clearly presents monthly billing statements, detailing gross rents and itemized expenses, making financial tracking straightforward. Additionally, their year-end statements are comprehensive and informative.

Compared to other property management firms, their greatest strength lies in transparency and consistent communication regarding the status of my rental units. My sole recommendation is to ensure adequate staffing as the firm continues to expand into managing additional...

We had a bathtub origial drain pipe above us on the second floor that began leaking sending a good amount of water into our apartment while the Bathtub shower was being used. We reported it to our HOA who got us in contact with Kevin at Image Realty Property Management. Kevin was very easy to talk and work with resolving the problem. He was prompt and very effective in getting a plumber out to assess and fix the problem in a very impressive way! It took the plumber quite a while to repair the pipe but Kevin was highly instrumental in getting the repair to completion! Image Realty Group you truly have a winner here having Kevin with your Company! He represents Image Realty exceptionallyrics well with the great communication skills he has and you should be very proud of this young man! We were really glad that we were in touch with Kevin meeting him on the phone for the first time! He knows how to coordinate things talk with people and bring forth immediate action to resolve the issue! Thank you Kevin and...

Our rent has been paid through the same account for over a year and all of a sudden they are rejecting my payments and charging a late fee. We have water leaking from the second floor onto my kitchen counters and they have not done anything to fix it. We have always paid on time and they will not even call us back to explain why they are holding our check and charging a late fee. Save yourself the trouble and NEVER rent a property from them. I am filing a complaint with the real estate division ad well a BBB. ...