Best Buy — Local services in Summerville

I recently had the pleasure of visiting the Best Buy location on Summerville to trade in my MacBook Air. However, instead of trading it in directly, I opted for a Best Buy gift card, and I must say, the experience exceeded my expectations in every way possible.

Upon entering the store, I was greeted warmly by the staff, who were quick to assist me with my trade-in request. Despite not going through with the direct trade-in, they were incredibly accommodating and guided me through the process of receiving a Best Buy gift card with utmost professionalism and efficiency.

The staff at the customer service desk meticulously assessed the condition of my MacBook Air and provided me with a fair and competitive value in the form of a Best Buy gift card. Their transparency and honesty during this evaluation process were commendable, as it ensured that I received the best value for my device.

Moreover, the staff went above and beyond to ensure that I had a seamless experience redeeming my gift card and exploring my options for future purchases. They patiently answered all of my questions, provided valuable recommendations, and made me feel like a valued customer throughout the entire process.

What truly stood out to me was the level of personalized attention and care I received from the staff. Despite not completing a traditional trade-in, they treated me with the same level of professionalism and respect, making sure that I left the store satisfied with my experience.

Furthermore, the efficiency of the entire process was impressive. Despite the store being busy, the staff managed to expedite my trade-in and gift card issuance in a timely manner without compromising on the quality of service.

I left the store feeling confident in my decision and excited to make future purchases with my Best Buy gift card.

In conclusion, my experience at this Best Buy location was nothing short of exceptional. The staff's professionalism, expertise, and dedication to providing outstanding service made the entire process stress-free and enjoyable. Whether trading in a device or receiving a gift card, I highly recommend this location to anyone in need of electronics or tech-related purchases. Huge thanks to the team for their exemplary customer service and commitment...

Hi everyone, Here's my review on Best Buy Summerville, SC.. First off I do have a Best Buy Total membership ( useless )( not anymore) Anyways I bought a refrigerator Whirlpool side by side. I was replacing a 20yr old Maytag that went down. Wish I still had that Maytag cause it was built better and quiet. Anyways I finally decided on this brand and got it at Best Buy... well it arrived after waiting a month and only lasted 2 months and shut down! A service tech showed up and said the refrigerator had defective parts. So I called Best Buy while the tech was here asking to let me swap it for a different refrigerator like they say you can but that is a falsity that Best Buy hands you. They do not let you swap. I was even going to pay more for another kind. But they still wouldn't let me switch refrigerators. At first they said it is up to the tech to say if the refrigerator should be swapped out. So I said that to the tech and he said NO they are not telling you the truth it's not me who makes that decision it's THEM. I am sorry they won't tell you the truth and they are making me the bad guy. So see Best Buy is basically conning people with this line of letting people swap out a defective refrigerator cause the service tech himself told me that no way do they let you do it. They insist on making the service techs fix it no matter what! I had to wait 8wks for parts to come in for this refrigerator to be working. This is why I will never ever buy anything from Best Buy again. They flat out lie to the customers! No appliances, electronics, NADA.. I am done with them..because of this fiasco over the refrigerator. Months went by with me sitting here well they ping ponged me back an forth waiting for the service tech to say yeah swap it out when they knew well enough that wasn't ever going to happen. As far as giving...

UPDATE: It’s been almost a year. I’d stopped shopping at this Best Buy all together, but, about a month ago I needed something for work and I dropped in, and I met Daniel. He had a happy, helpful, and kind energy about him. The attitude of the staff is so much better, they are helpful and kind. The store is clean and organized. Today I wanted to buy a Sonos Beam, they were sold out but the sales associate Daniel found an open box for me. While I am still not happy with the route Best Buy is taking towards its loyal customer base, I am happy they have Daniel and his crew, and Daniel too. I like to touch and tinker with tech before I commit, and now even though I’m not happy with Best Buy overall, I’m happy I have a place to go where I feel comfortable and the associates are looking out for me.

Previous post: I’ve been loyal to Best Buy for decades. This store is by far the worst I’ve ever experienced. I’ve attempted numerous times to purchase items, and sadly only had one good experience. The sales staff is less than helpful, not friendly, and lack product knowledge. Their standard response is “NO,” not “Let me find out.” Today I had the displeasure of dealing with the store manager Calvin, he went out of his way to assure a miserable shopping experience. They argue semantics of their policies just to argue, and I’ve witnessed the staff mocking customers over the radios. They ignore the benefits provided by the total tech membership. This was the last straw for me with this store. The store is cluttered, disorganized, and the staff is just atrocious. Avoid this location, go to another store, you’re going to regret spending...