Mattress Firm North Main — Hotel in Summerville

BEWARE I purchased a king size bed from this location a few weeks ago and spent roughly $2100 on it and they told me i get a "free" bed frame with it. I told them i didnt need it and they pushed it on me said it was free no extra cost if i didnt like it just throw it away, so i took it. When i purchased the bed i was told if i didnt like the level of firmness/softness i could swap out the bed for free minus a 20% restocking fee or just return the mattress for and pay the 20% restocking fee, i was PERFECTLY fine with this. However after a few weeks we decided we wanted softer. I called to ask about the process and they told me i would have to pay the difference in the mattress which came to be $700 more, i was under the impression the price was the same as long as it was the same bed type as they told me all i would have to pay is the 20% restocking fee. SO to swap out the bed the $700 plus the 20% was gonna be close to $1100 to swap out the mattress. after hearing this i was upset and told them id like to return the bed. HERE is the real problem that got me. they told me they would take the mattress back if i paid the restocking fee which again i was fine with. however they could not take the "free" bedframe back and that i would have to pay $499 for the "free" bedframe because it was a promotion if i got the bed. all while i never wanted the frame.

I would NEVER do business with this location or company EVER again, one of the managers even hinted at me being "stupid" for not reading the entire contract after i expressed how i felt and that i thought the sales person should have disclosed that information to me while pushing the...

I had such a wonderful experience with Michael at Mattress Firm! Mattress Firm has SO MANY choices to choose from, which I was very happy about. I'm very indecisive and quickly realized I was picky as well. Michael was very patient with me the few times I went in to make sure I liked the choice I was making. He made it as simple as possible for me by helping me step by step, from firmness, style, prices, etc. I did not feel overwhelmed at all like how I felt when I first walked in! I ended up choosing the Tempurpedic Cloud Elite Breeze. I, then, had a hard time choosing the bed frame and the box spring! I couldn't imagine how he was able to put up with me. I finally chose everything and set my delivery date! The delivery guys were great! However, after a few days on my new bed, I realized I wanted something more firm but loved the style of the bed and how cooling it felt. I went back in and asked for Michael. He was, again, very patient and accommodating. I exchanged the bed for the Tempurpedic Contour Breeze and have been in love with my bed ever since! I couldn't imagine a better experience on buying my first bed. Thank you so much to Michael for that! Also, after my experience, I brought in some friends to get beds from Mattress Firm by Michael and they love their beds as well! I know where and who I will be going to next time...

Tommy, store manager at Summerville's North Main Street location, was AWESOME! He reached out to us after we had done some online research, then answered every question we had, gave us some different types of mattresses to look at on the Mattress Firm website, all of this before we had made it to the store. Then once we got to the store, he was available to help us almost immediately, showed us the mattresses he felt we would be happy with based on our specific needs we expressed to him, let us try out some different mattresses while answering our questions and explaining the mattresses to us and telling us the differences between them, and let us make our own decision, gave us a great deal, and spent all of his time with us as if we were his only customers. I can't say enough good things about the excellent service we got from him! I highly recommend him if you are interested in getting a new mattress. Not only that, but Mattress Firm's mattresses are so comfortable, our new mattress will be arriving in only 2 days, and we are looking forward to enjoying our new mattress that they will be delivering to our home, and they will be removing our old mattress, as well. Excellent service!! We couldn't be happier with our experience...